This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
A. O. Smith Water Products
- Heating & Air Conditioning/HVAC
- Franklin, TN
About this business
Location details
125 Southeast Pkwy, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Regrettably, I encountered an extended 46-minute wait before reaching a representative, likely due to the busy season. My inquiry was related to a customer's ordered part, and the associate on the phone was unable to assist without specific information, which I didn't have at the time. I asked about tracking previous activity on our account to verify the part's status, but unfortunately, I was told assistance couldn't be provided. It would be beneficial if a company of AO Smith's stature had established procedures for invest... read more
Regrettably, I encountered an extended 46-minute wait before reaching a representative, likely due to the busy season. My inquiry was related to a customer's ordered part, and the associate on the phone was unable to assist without specific information, which I didn't have at the time. I asked about tracking previous activity on our account to verify the part's status, but unfortunately, I was told assistance couldn't be provided. It would be beneficial if a company of AO Smith's stature had established procedures for invest... read more
Four different customer services rep's, over four different chats, not one of them bothered to tell me that the replacement part I ordered was not returnable and refundable. But, I had the last laugh. I killed the card and got the part
Frequently asked questions about A. O. Smith Water Products
How is A. O. Smith Water Products rated?
A. O. Smith Water Products has a 3.2 star rating with 11 reviews.
When is A. O. Smith Water Products open?
A. O. Smith Water Products is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com