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365 Solar Energy
- Home Services
- Charlotte, NC
About this business
Location details
608 Rountree Rd, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
365 Solar Energy uses predatory sales tactics and misleading proposals which lead customers to believe they are getting more value for their money than they actually are. The main offender being the Energy Efficiency Package. This package artificially inflates the proposed solar offset and often times leaves the customer with a larger remaining power bill than they were told in their consultation. The second big issue with 365 Solar Energy comes from the fact that they only install Generac solar systems. These systems have a... read more
Business response:
We do apologize for this but also thank you for bringing awareness to the Generac issue with the SnapRS. We have took the proper steps to get all of our customers aware of that issue also. Our customers have had their snaps changed out and we monitor the ones that are still working with ******* snaps so that we are able to stay on top of the issue and get our loyal customers serviced. Our EEP helps our customers save money with the LED lights, hot water blanket, blown insulation and the smart thermostat. If you would have an... read more
Im not sure this company is even still in business. They installed my panels a year ago. I was happy with the installation process and with my lowered power bill for almost a year. Unfortunately, now the system has stopped working for some reason. Ive been calling the company and emailing them and messaging them every day for over a week With no response. Not sure who Im going to get to fix these panels that Im paying for and not being able to utilize. Cannot recommend this company at all. They are not responsive. They do no... read more
Business response:
Hello *****. It does look like we have been in contact with you within the past week. Also, looks like we set up a site visit for you today, June 14, 2023 and that the crew was there already. We do apologize that we are a little backed up and it took longer than normal to get your system repaired. We do hope that you are satisfied in the repair and that if you have anymore issues, please contact us.
i have tried to work this company to resovle my problems,but i keep getting the same answer we will get back with me.my duke power was suppose to be going down but i am paying more in duke power bills than before.we sent them our bills for the 3 months but haven't heard anything yet so i am reaching out to somebody that can help *** a lawyer or something.
Business response:
Hello, We have been in contact with this customer. We last spoke with this customer on 3/28 advising of our power bill analysis policy and etc.
When I signed up for panels I was told it would be installed in **** weeks. I had buyers remorse after signing and called to cancel the order. I was told by *** in the office that I was a day late and could not cancel as work had already been started on the project. I questioned him on that as I was told all was done in house. I was worried about losing my job and he said if I cancelled I would have to pay $5k. I then asked him to send my the layouts if work was done. I then asked when the install would be. He said they were... read more
Business response:
Hello there *********, we apologize on the reply back. We have been diligently working on getting your system up and operational. As we have been going through your account notes, we see that we have got the system up and running and it also looks like we have reached out to check on the system and you are very pleased with the system. We do apologize again for how long it had taken from the time we originally told you. But we are very happy to see that the system is performing great!Thank you.
Today 365 Solar Energy sent a technician, Sage, out to service my solar problem. From the moment **** arrived he was very understanding. I asked him a lot of questions and he was very patient answering each question I had. My problem was fixed in a timely manner. Thank you, **** for your help today.
I live in ******* with a 3,000sqft house and they were in and out within a day of me being at work. It was fast and efficient with little to no oversight. A great business and a great way to help the environment. Also, very affordable once you calculate how much you save after seeing your electric bill.
If there was an option to give 0 stars, I would. Do not get solar panels with this company. I have had solar panels now for about 9 months and have regretted every second of it. My Duke Energy power bills are exactly the same as they have always been; all summer my power bills have been over $100 and on top of that, I am paying $175 a month for the panels, so I am paying an exorbitant amount for energy use, and I am a fairly conservative person when it comes to how much power I use. I can never get ahold of anyone in my loca... read more
Loved the completed work. Quick and professional service. Would definitely recommend!
Hello,I am not getting any response from ****** or the when I phone in to customer service! I need to know what is going on with my house being so hot while my central air is constantly going! I am sweating sitting in my house!!! This happened after my system was put in on the 29th! I let ****** know while they were here that it felt hot in my kitchen and one of the bedrooms. It is literally 80 degrees in my HOUSE and I am concerned no one responded to my concern. Why is this happening? Does it have to do with my roof being ... read more
Frequently asked questions about 365 Solar Energy
How is 365 Solar Energy rated?
365 Solar Energy has a 3.9 star rating with 176 reviews.
When is 365 Solar Energy open?
365 Solar Energy is closed now. It will open at 9:00 a.m.
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