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24 Hour Fitness

3.1

About this business

This business offers health and fitness services. 

Location details

887 Pelham Pkwy, Pelham Manor, NY, 10803, United States

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WeekdayScheduleStatus
MonClosed
Tue5:00 a.m. to 11:00 p.m.
Wed5:00 a.m. to 11:00 p.m.
Thu5:00 a.m. to 11:00 p.m.
Fri5:00 a.m. to 11:00 p.m.
Sat5:00 a.m. to 11:00 p.m.
Sun5:00 a.m. to 2:00 p.m.
3.1619 reviews
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Cheryl Annette T.'s profile image
Cheryl Annette T. 
5 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 24 is still charging bank accounts and not allowing cancellations or freezes. I paid the first and last months fees and don't want to extend my cancellation 60 or 90 days. Another issue is the cleanliness of their clubs. The pool areas sometime smell like feces and there is scum on the bottom of the Everett, WA pool. The cardio machines are old and broken and now we don't have towel service. If this isn't resolved I am filing a complaint with the Attorn... read more

Samantha's profile image
Samantha 
5 years ago

I submitted a cancellation request through their online portal, which is the only way to get a hold of anyone, and they still charged my card. This is absolutely abhorrent. Slimy, despicable company. 

David R's profile image
David R 
5 years ago

Charging customers for closed facilities is fraud. Give me back my money. 

Brian M's profile image
Brian M 
5 years ago

They are charging people even though they are closed. They have no one responding to refund request. They need to be stopped! 

Simmion H's profile image
Simmion H 
5 years ago

The company is still taking membership fees out of my account even though the gym is closed. I dnt want an extension on my acct..i want them to stop taking fees membership fees out since I cant use the gym at this time. 

Arman S's profile image
Arman S 
5 years ago

All locations are closed because of pandemic, that's understandable. However, they've stopped their phone service for customers and they've blocked their online messaging on their website too. There is NO way to contact them to freeze or cancel memberships. While still charging membership fees. This is robbing. Zero stars! 

Max P's profile image
Max P 
5 years ago

I have contacted 24 several times already and I get the same stupid response. There is a pandemic and recession going on and 24 hour fitness decides to be unprofessional and greedy and still charge us monthly and extra fees when their facilities are unusable! Other gyms are freezing accounts yet 24 hour fitness decides to ignore thousands of frustrated customers just to keep scamming their customers!! 

Jeremy D's profile image
Jeremy D 
5 years ago

Bad business, charged me twice within a month while you guys are closed and offer no services I can use. They changed the internet services so you can not freeze your account instead you are redirected to a phone line that has an automated response and and email that basically tells you they are extending services with no real description of what that entails. ????Does not care about local communities or individuals, only profit. 

Carrie H's profile image
Carrie H 
5 years ago

24 hour fitness needs to show compassion during the pandemic! Extending memberships does no good when we need money now to feed our families. They need to freeze membership dues like other gyms are doing!! 

Frequently asked questions about 24 Hour Fitness

How is 24 Hour Fitness rated?

24 Hour Fitness has a 3.1 star rating with 619 reviews. 

When is 24 Hour Fitness open?

24 Hour Fitness is open now. It will close at 11:00 p.m.  

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