24 Hour Fitness

Teacher78 

on BBB

5 years ago

How is this company still allowed to charge members for services that they cannot provide? Why is my credit card still being charged for something I can no longer use due to covid-19? How is this NOT fraudulent? In addition to this issue, 24 hour fitness has shutdown their phones, so we cannot even call and cancel our membership, and in addition to that, there is no option for cancelling your membership online. I say again, how can a business continue to charge for services that customers/members can no longer use??? I have ... read more

Sydney B 

on BBB

5 years ago

I am a current member and former 24 Hour Fitness employee. Since the gym was understandably closed on the 16th, I have been charged 3 times, total of just shy of $160. My normal billing date is consistently the 16th or 17th, so I was charged March 16th, the day they closed, March 24th for my annual fee, and then again just yesterday April 14th. 24 sent out a letter saying all fees the 16th and onward will be suspended. So of course, I was under the impression I would not be charged again and felt a huge amount of relief as I... read more

Jackie C. 

on BBB

5 years ago

I can't believe that it's April 15 and I'm still getting charged for my membership and I haven't been able to go to the gym for over a month now. They should've been suspended everyone's account by now. I can't afford to have them taking any money out my account. I need that money to support my family. I need and want my $40 back. 

Siri L 

on BBB

5 years ago

When this shelter in place order was placed on March 13, I was surprised to see the money taken out of my account on the 15th. There was no way I was going to have access to the facilities. The company made it super hard to get through given only opportunity to have your voice heard is through email. So many people complained that the CEO said that the money that was taken out would just be added to the end of your membership. I wish they would have just put the money back in my account, but understand if this is going towar... read more

sunnybains17 

on BBB

5 years ago

Gym closed due to mandatory lockdown. Still being charged for a gym I cannot use. 

Kent S 

on BBB

5 years ago

During a national pandemic in March 2020, 24 Hour Fitness left members with no way to cancel memberships! Clubs were closed, and they did not answer the corporate phones. So I notified them by certified mail to cancel my membership. They have ignored this legal communication and instead charged my credit card twice since being notified! How many other people have been charged? If this is systematic fraud, the DA needs to investigate and bring charges! I will never EVER join this club again. This is pure greed in a time of na... read more

Julia W 

on BBB

5 years ago

We all know at this time that because of shelter in place orders gyms cannot charge us membership fees. I was surprised to see that 24 Hour Fitness continued to charge me and when I called their customer service says that automatic message says nobody is available to speak to customers. And when I tried to use send an email the page won't allow it. Unacceptable that 24 Hour Fitness is unreachable at this time. I will obviously be cancelling my membership immediately when I can get in touch with someone because this is unacce... read more

Cait N 

on BBB

5 years ago

Here's how to cancel your membership AND get a refund for March fees - Call 888.243.5002 and when the voice prompt asks if you are a member, say NO. Then when the prompt asks for your reason for calling, say PURCHASE. You WILL be connected to an actual person! If you say yes when asked if you are a member, you will get a recorded voice that tells you the call center is closed. Despite what the representative will ask / tell you, insist on canceling your membership and demand a refund for March's fees. I've been a long time m... read more

JAMES C 

on BBB

5 years ago

It is disgusting how 24 Hour Fitness treat the members during pandemic. All I can say is CALL THE BANKS AND DISPUTE THE CHARGE. Cancel the membership when the gym opens.