24 Hour Fitness

Gil R 

on BBB

a year ago

Horrible customer service and fraud. I tried to cancel my membership online the first week of August and it kept giving me an error. I was charged membership dues on August 27th, 2023 for membership August 27th - September 27th 2023. I called my club in ******, ** on August 28, 2023 and explained that I tried to cancel prior to the membership renewing and they refused to refund my dues. I callled their customer service number and explained that I canceled the membership the day after I was charged and they refuse my refund. ... read more

Caleb H 

on BBB

2 years ago

Horrible! Low hygiene! Horrible customer service! I can see why this chain is slowly going out of business. 

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

KS G 

on BBB

2 years ago

This facility as well as 24-Hour Fitness Corporate Management operates with no conscience. In January 2020, I was visiting family in ******** and came to this location to swim. The surface around the pool was slick - unlike any other pool surface (24 hour and non 24 hour) I had ever encountered. It was wet and it caused me to slip and fall backwards into the stair area of the pool. My head hit hard and I was knocked out and I woke up underwater at the base of the stairs. I was then told by the facilities manager that he had ... read more

Eduardo M 

on BBB

2 years ago

Just got charged WAY more than a regular customer paying month to month (I have a yearly plan).Can't cancel the membership in the website (only page that doesn't load) and can't get through on the phone. 

andy d 

on BBB

2 years ago

worst service by the management, and employee attitude at ********* , ***** ***** branch. The wet area has been close for more than two months with out response answer or inform when they are going to open back. When ask, answer are we dont know when and have no available date. 

Marcus M 

on BBB

2 years ago

The basketball gym closure at night due to fights needs to stop. They did not kick out the people fighting and the basketball gym should be open 24 hours like the rest of the gym is. Stop punishing positive action from 99% when a couple idiots want to ruin that. 

Sophia S 

on BBB

2 years ago

Before my 1-year membership expired, I used the 24 Hours Fitness website to cancel my membership. It couldnt find my active account to cancel from. Then in Apr 21, 2023, my bank account was charged $399 for membership auto-renewal. I tried to call customer service. it told me to use their website to contact them. I used their website, theres an online form for contact. Used that, but the Submit button didnt work. Theres no email address for customer service, either. I called the local 24 Hours Fitness in ********* **********... read more