24 Hour Fitness

Tim B 

on BBB

a year ago

The downtown 24 hour fitness is Sacramentos version of Hollywood.Everybody is rude and self-absorbed. I only play basketball at this location. Ive been going to this gym 5yrs. The manager and Assistant have never talked to me. Most Black people that go to this location feel the racial profiling but ignore it.I was playing basketball and some lady was working out in front of the basketball court. I didnt say anything to her; I was watching the exercise and she says: Can I workout in peace? I told her I didnt say anything to y... read more

Tiffany T 

on BBB

a year ago

Cancellation policy needs to be amended. This should be a see less process instead of having to go to facility and experience poor attitudes from staff regarding their system outages and ability to cancel membership. This is a process that should be accessible online. Havent used membership in months due to pregnancy and still being charged. Makes no sense that member has to go in to the facility to cancel. When you dont even need to be there to sign up. 

Nancy N 

on BBB

a year ago

The Swimming pool has been closed for 2 months. As part of membership, the pool is part of the amenities provided. To date, they claim the pool is under maintenance. No date has been provided when the pool will reopen. Our membership should be partially refunded. 

ronald w 

on BBB

a year ago

Employee verbally assaulted me over a misunderstanding. Also ,they do not keep floor clean in men's locker at night. 

John M 

on BBB

a year ago

Great facility with amenities well above the established norm. Unfortunately, the leadership is pitifully lacking. This is problematic for members especially pertaining to safety and security. Locks are being broken off lockers and members belongings stolen from the locker room. I have been a victim of theft two times while working out at 24 Hour Fitness. First time my car was broken into and belongs stolen, the second time, my belongs were stolen from the locker room. The second time, an arrest was made, the person who brok... read more

Manny O 

on BBB

a year ago

Still not operating 24 hours/day three years after the pandemic. The ******************* facility is old and equipment is always breaking down. The jacuzzi has been out of operation for two weeks. I have complained several times to management and they give non answers. I even complained to corporate and they knocked two months off my membership, but never fixed the problem! 

John L 

on BBB

a year ago

I have been a member of 24Hour Fitness for a very long time, I keep my membership because it I have access to any of the 24 hour gyms in the different states I work, however I have attended the ******* gym (***** ***************) several times in the last few months and so far it is the worse of all the gyms I have attended in **********, ***** and ****************. it is so dirty that the shower shows a lot of mold on the floor and wall tiles. you can see the mold on the water drinking fountain, a sign that it is not clean ... read more

Aeron N 

on BBB

a year ago

BE WARNED. do not give your credit card information over the phone.I called the Arcadia location on Friday Sep 15, 2023 at 10am, to renew my membership, "********" answered the call, he sounded very friendly and helpful. He even offered to waive the annual fee if I renew my membership over the phone. After giving him all of my information including credit card info, he told me that my membership is active and I can go to the club same day. And that I would receive an email confirmation. I did not receive the email confirmati... read more

Sue S 

on BBB

a year ago

Poor customer service and misleading advertisement about joining. Discrimination and questionable ethics when they wouldnt provide tour nor allow me to use 3 day pass.