24 Hour Fitness

Samantha 

on BBB

5 years ago

I submitted a cancellation request through their online portal, which is the only way to get a hold of anyone, and they still charged my card. This is absolutely abhorrent. Slimy, despicable company. 

Harraf E 

on BBB

5 years ago

Will not freeze membership due to all locations being closed. No customer service and no help at all! I did not get a membership for only on-line workouts. I signed up for use of equipments and the amenities this establishment offers. However, these are not available until further notice. Why not freeze payments just like you've frozen the use of your gyms! 

Mnhean 

on BBB

5 years ago

Probably the worst reaction to the pandemic in regards to taking care of the customer. Closed all gyms and you can only alter your membership through calling...except they closed their call centers also. Oh, and they still had the audacity to charge, when they finally reached out a week after I made an email complaint, they offered to freeze my account for a monthly fee...for a service they weren't providing. 

Cheryl Annette T. 

on BBB

5 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 24 is still charging bank accounts and not allowing cancellations or freezes. I paid the first and last months fees and don't want to extend my cancellation 60 or 90 days. Another issue is the cleanliness of their clubs. The pool areas sometime smell like feces and there is scum on the bottom of the Everett, WA pool. The cardio machines are old and broken and now we don't have towel service. If this isn't resolved I am filing a complaint with the Attorn... read more

Joseph M 

on BBB

5 years ago

Unbelievable continuing to charge me and not providing any services nor any contact information this is criminal. 

Falisaty G 

on BBB

5 years ago

This isnt right!! The fact that they wont let members freeze or cancel their accounts for the time being is down right dirty. Why should I still be paying for this membership if your facility is closed. I pay for 2 memberships and they wont even let me put it on hold. This is hiway robbery. Why should we members have to pay for a subscription that we cant even use? 

Sheralyn T 

on BBB

5 years ago

Being charged for a gym we cannot attend. At least freeze the membership! I pay monthly I am not in on a member ship so how will you add lost time? 

Talula 

on BBB

5 years ago

All of their Gyms are closed due to COVID-19 yet I was still charged for my monthly fee and I have no access to the gym. I tried calling to freeze my account but their call centers are closed. I have also sent emails and nothing. I feel I should get reimbursed for March 2020 and not charged for any month that their gym is closed due to not being an essential business. 

David R 

on BBB

5 years ago

Charging customers for closed facilities is fraud. Give me back my money.