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1st Source Servall
- Appliances
- Center Line, MI
About this business
Location details
6761 E 10 Mile Rd, Center Line, MI, 48015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very very overpriced, never go back there again. From Toledo, Ohio
Business response:
Hi Ron, We are sorry to hear that our price did not fit within your budget. Our pricing structure is based on our cost from the manufacturer and varies from part to part. We hope to have the right parts stocked at a fair price for our customers. In fact, our price often beats our box competitors. We are proud to be a 3rd generation family owned and operated company who has been a part of this community for over 80 years! Thank you for giving us the opportunity to serve you. We hope that you will reconsider us the future and ... read more
Going along with what others have said; bait and switch going on here all day. Part I needed was listed online for $20.83, in store $47! When I asked employees what the deal with that was, they all looked dumbfounded and shrugged shoulders. After an employee spoke with an unknown gentlemen in another room, best they could do is the listed online price of $20.83 + shipping and warranty, even though I was standing at the counter. Next time I need a product, you guys will be my LAST choice.
Business response:
Hello Ryan, We are sorry to hear that you had a less than stellar experience in one of our stores (and a serious miscommunication!) and would like to make it right. We always honor the web pricing in our stores. Please feel free to contact me directly so that I can fully explain our pricing structure and get you the part you need. I look forward to hearing from you. Molly (866)229-9020
Poor service for vendors wanted to move my business to servall but I think I might just stay where I am now because servall can't get things done and never return emails
Business response:
Hello Mr. Vasquez, We are very sorry to hear that you have had a bad experience. Please give me a call directly. I would love the opportunity to hear how we can be of better service to you. Thanks, Molly (866)229-9020
As mentioned in reviews here and elsewhere, there's deceptive pricing going on. Sort of a bait and switch scheme. I went to the Colorado Springs store to get a washer part, $70.97 online. I took the printed page and was told the actual price was $83.82. The reason - that didn't make sense to me - was something about "shipping" and a lifetime replacement warranty. I didn't need shipping, the part and I were right there. I didn't need the warranty, the 90 day manufacturer warranty was sufficient. That fell on deaf ears - it wa... read more
Business response:
Hello Jim Putnam, I apologize for the delay. Please call our Quality Assurance Manager, Molly (866)229-9020 at your convenience so that we can discuss the return policy. She would also like to gather more information about your experience in our store. –Jennifer Wozniak, marketing assistant.
They don't really want to take the time to help you with a problem. The long haired guy at the counter continued to tell me that they didn't have the part I needed. Then his constituents found the part. I was quoted a price 3 times the value as I didn't have an account with them. Overall, terrible service, lack of knowledge, and lack of desire to help the customer, I will never darken their door again
Business response:
Hello Joe, We value our customers and their opinions. Thank you for taking the time to share your negative experience with us, this information will help us improve our service. I would like to take the opportunity to personally apologize for your experience and help you with your appliance part needs. Please call me directly at your convenience, I look forward to hearing from you. Thank you, Molly (866)229-9020
I purchased 2 parts for my central air unit 1 week ago. When the heating n cooling tech came out, his verdict was I needed a new unit. I purchased a window air conditioner that day. I went to return the parts, with boxes and receipt and was told by the usual rude man we don't accept returns on used parts, ??? And stand there with a smirk on his face, accusing me of lying..... I have always despised going there because of the antisocial people whom work there. Now I have a reason to never go back, it only costed me 46.00, how... read more
Business response:
Lisa Marie Deschenes Poe, I am glad that we got to speak today and resolve your issue. Thank you for your time and understanding! We appreciate your business and look forward to seeing you in the future. - Molly, 1st Source Servall Customer Service.
Frequently asked questions about 1st Source Servall
How is 1st Source Servall rated?
1st Source Servall has a 3.9 star rating with 186 reviews.
When is 1st Source Servall open?
1st Source Servall is open now. It will close at 6:00 p.m.
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