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1st Source Servall
- Appliances
- Center Line, MI
About this business
Location details
6761 E 10 Mile Rd, Center Line, MI, 48015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well, the call center is unresponsive at best. The only reason I gave them 1 star is because NO stars was not an option. I called earlier today and was on IGNORE, I mean hold for over 30 minutes and NEVER talked to a human being. So I hung up and figured that I would give it another try later. So here it is 2 hours later and I am trying again, so far I have been IGNORED for 15 minutes, still no human interaction. So I can say that I the only thing that have I have successfully done was waste 45 minutes of my life that I will... read more
Business response:
Again, I apologize for your frustration.
when they say its going to ship now don,t wait two days to ship im still waiting on part I payed for been seven days poor service
Business response:
Hi David, I am sorry to hear this and that we let you down. Can you privately message our Facebook page with your phone number so I can look into this matter for you? Thank you. Jennifer, marketing assistant.
I walked in and was greeted by a young lady who asked how I could be helped. I told her that I came in for some advice as I was bringing up a photo with a model number. She asked what kind of advice? I replied dishwasher advice. She said we don’t give advice, we sell parts. I said thanks anyway and left. The sign outside of the door said Public Welcome, but it was not very welcoming at all. Without advising me on what I need to fix my problem, how does she expect to sell a part? This was at the Redford store on the corner of... read more
They have poor service, the part was in stock but they tried charging me over $100 for a $39 washer balancing rods. I was giving them another chance, since my previous experience was unsatisfactory, letting by gones, be by gones and for the convenience. They explained that the lifetime warranty, which was listed on my bill as $12.16, is not optional and built into the overall price, but it was clearly listed separately on the billing statement. Thank the Lord for cashier Shannon that made things right by giving me a price ma... read more
Business response:
Hello Peggy, Thank you for your feedback. I am glad Shannon was able to assist you in your full refund. We always strive to give our customers the best service and nothing less. We greatly apologize if you did not receive this from us. We will inform management about the error that was encountered at this store the first day you went there. Again, we are so happy that this matter was resolved to your satisfaction. Thank you, Rachael, 1st Sourec Servall Customer Service
Their idea of service is 'I'm sorry we don't carry parts for that model'. Over and over and over. I was looking for a glass plate for a microwave - there just couldn't be that many different styles/types. The parts person wasn't able to ask things like 'what's the diameter, etc'. She just kept repeating herself. This is terrible. I'd much prefer to use an online site than something like this
It took 3 trips but I got all the parts I needed to do my own repair to get my dryer heating up again! Nice that all the parts (with lifetime warranty) were in stock, too.
Business response:
Thanks so much for taking the time to share this Cynthia! We're glad that we could get you what you needed
I had ALL warranty information for my dryer heating element. Faxed to them. Had to pay shipping for "free" replacement. It arrived today--- TOTALLY wrong part!!! Very disappointed!
Business response:
Hello Deb, We are terribly sorry for the inconvenience this has caused. Please give me a call so that I can order the right part for you and wave your shipping fee! Thank you, Molly (866)229-9020
When you save over $400 by changing out the oven igniter yourself--the second time in 13 years! 1st Source Servall has basically saved me the cost of a new oven. And, the staff is helpful and courteous.
Go any place else, advertise one price and hit you with a higher price when you are at the counter. Will be the last time I go there. So much for supporting business in your neighborhood. STAY AWAY!
Business response:
Hello Brad, We are sorry to hear about the less than satisfactory experience you had in one of our stores. It sounds like a miscommunication with our pricing and we would like to make it right. Please feel free to contact me so I can explain our pricing structure. We would hate to lose you as a customer. We want nothing more than to be supported by the local residents surrounding us. Sincerely, Molly (866)229-9020
Frequently asked questions about 1st Source Servall
How is 1st Source Servall rated?
1st Source Servall has a 3.9 star rating with 197 reviews.
When is 1st Source Servall open?
1st Source Servall is closed now. It will open tomorrow at 9:00 a.m.
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