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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Tucson We had a pleasant experience. No pressure and they listened to our wants and needs. One issue is online pricing. They cannot be trusted. They give the price with all rebates and incentives included so it does not reflect the actual price you will be paying. We were told that that practice is an industry standard, but I still don't like it.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Mark Rushford General Manager mark.rushford@earnhardt.com
Would never return- terrible customer service the worst car buying experience As said above disrespectful implying that they hadn't made the offer that we wrote down and initially turned down we said we would take that last offer and they denied it and upped the price. I hate playing games
Business response:
I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your conven... read more
Great Experience This is the second vehicle we have purchased from Hyundai of North Scottsdale. Even though we live 30 minutes away and there are closer Hyundai dealers, we will always purchase from them. Great experience!
Business response:
Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Mark Rushford General Manager mark.rushford@earnhardt.com
New car purchase Purchasing our new Hyundai Tucson at Earnhardt Hyundai in Scottsdale, AZ was the best sales experience we have ever had. We went through Costco and knowing the dealership was recommended was important. This proved to be the best and most professional automobile purchase we have ever experienced and this is our 3rd Tucson in the past 6 years! We were very pleased and have let others know of our experience.
Business response:
Thank you so much for taking the time out of your day to share your experience with everyone. We believe in professional customer service and I'm glad that our team made such a great impression on you.We look forward to working with you or anyone you might send our way in the future. Mark Rushford General Manager mark.rushford@earnhardt.com
Great Purchase Experience After contacting 2 other Hyundai dealerships that kept changing their prices, and tried to require that I purchase unnecessary dealer add-ons, it was a pleasure to deal with Nicole Magee and James Orosco. The purchase price was fair, clearly explained, and not subject to the hours long haggling at other dealers. This is the 3rd new Hyundai I have purchased at Earnhardt North Scottsdale Hyundai.
Business response:
It was a pleasure to read about your third car-buying experience at Earnhardt Hyundai North Scottsdale. Congratulations on your car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Nicole and James provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Mark Rushford General Manager mark.rushford@earnhardt.com
4th purchase This is the 4th car that we've purchased at Earnhardt Hyundai North Scottsdale through Julian. We've always been treated very respectfully as well as professionally. That behavior continues on with the service relationship. A very comfortable experience overall.
Business response:
It was a pleasure to read about your 4th car-buying experience at Earnhardt Hyundai North Scottsdale. Congratulations on your car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Julian provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Mark Rushford General Manager mark.rushford@earnhardt.com
New car purchase Great service and friendly staff. Didn't feel pressured or feel like I was getting a bad deal. They took their time and made sure Ininderstood everything.
Business response:
It is wonderful to hear that our staff at Earnhardt Hyundai North Scottsdale was able to provide you with a great service experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions please feel free to contact us. Mark Rushford General Manager mark.rushford@earnhardt.com
Great Experience I leased my new car on 4th of July from Kyle Frame and Jimmy Tonelli and it was a great experience. It was fast, simple, and pretty stress free as far as car purchases go...quite the contrast from the reputation of normal car buying. I will certainly put your dealership and Hyundai in general at the top of my list in 3 years when my lease is up. Thanks so much for the great service...Peter
Business response:
It is wonderful to hear that Kyle and Jimmy were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions please feel free to contact us. Mark Rushford General Manager mark.rushford@earnhardt.com
Best ever car buying experience From the moment we walked in the door to the signing of papers, this was the best car-buying experience we have had in our lives together of 46+ years. We love our Genesis a great value for an amazing car.
Business response:
Thank you for leaving us this review. We are very happy to hear that Ian, Nicole and James were able to help get you set up with the perfect new Genesis for you. If there is anything more we can do for you please feel free to come back and see Earnhardt Hyundai North Scottsdale anytime! Take care. Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is open now. It will close at 9:00 p.m.
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