Winners Circle Chrysler Dodge Jeep Ram

Lee B 

on BBB

4 months ago

They had my truck over a month and they DAMAGED My truck I'm waiting for them to repair the DAMAGE that they did and they owe me a FOB and repair the paint they messed UP I warned them vehicle was too close to OTHER vehicles over the month AND I have photos...... I'm WAITING WAITING WAITING I also got accused over a key fob that they did not give me then they realized they recycling it I still do not have it WAITING WAITING WAITING Banister Chrysler Dodge Jeep RAM of ******* 

Rebecca H 

on BBB

6 months ago

My jeep needed the axel seals replaced along with other **, I paid $*****k for this. And I’ve had to come back 5 times because the work keeps failing. I want to file a lawsuit against this company. Do it go here 

David F. 

on BBB

a year ago

Took my 2018 (only 38K miles) to this dealership on 7/6/23. The vehicle faults were engine light would come on, the service electronic stability control light would come on, and the analog speedometer would not display speed. I was told the ABS module might need to be replaced, but they could not guaranty the **** replacement would correct the issues and the main fault could still be elsewhere. I was also told the part might be on back order for forty days. I asked he service manager Mr. ****if the shop foreman could verify ... read more

shaletha p 

on BBB

a year ago

Absolutely terrible. They tried telling my 2018 Dodge Journey (85,000 miles) had a blown engine and bad catalytic converter, and it would cost me $****** to fix. Had it towed to an independent car shop and come to find out it just needed Connecting Rod bearings and the converter blown out. Ordered the parts from them and they forgot to even order the parts!!! I will never take my car to dodge again! They lie and try to get as much money out of you as possible, and the management is very rude and does nothing about the employ... read more

Robert C 

on BBB

2 years ago

As a corporate global fleet manager, I reached out to Winners Circle to purchase a vehicle for a project in Hampton, VA. After offering the full asking price for the vehicle plus normal tax, title, registration, documentation fees, I was told that there was a $***** price increase to pay cash up front rather than financing with them. If this was disclosed somewhere on their website, it wasn't on the listing page. Their website even listed the same price for cash or finance. When I asked the ** / Sales Director directly if th... read more

Tina T. 

on BBB

2 years ago

I scheduled an appointment for an oil change and the invoice when I scheduled the the appointment showed $0. I was thinking that it was free because I purchased my car there. The online scheduler automatically adds tire rotation and filter change, but still shows $0. I arrived to get the work done and never at any point before the work was done did anyone tell me how much it would cost. When the work was complete they charged me close to ****. I would have went somewhere else if I knew they were going to charge that much. I ... read more

Michelle B 

on BBB

2 years ago

My son took his truck to this dealership for a headlight malfunction. To make a long story short, he is young and was completely taken advantage of for adding on additional items. He was only given one quote for the manifold which was ****** My son called us to ask about the work she spouted off so we called the dealership and no one ever returned our call. I called to ask about the ******final bill (which was quoted to my son), I was told it was ****** approx. I tried talking with Wesley and he said he didn't have the autho... read more

Kimberly E 

on BBB

3 years ago

Have had a vehicle with them for over a month. No one in service answers. I have left multiple voicemails with multiple people. My manager left their manager a message. No call back. Went up there on Friday no one was there. Have been in contact THREE TIMES IN A MONTH two of which was them calling me and asking me what we are doing to the vehicle. Absolute horrible communication. We will never use this dealership again for parts or service. I feel the only option left is to leave multiple reviews since they clearly do not ch... read more

Benjamin H 

on BBB

3 years ago

My complaint is directed at the service department at Winner's Circle. When I registered my vehicle in Virginia, I was notified that my vehicle had 2 recalls. (Both front airbags can produce ********** I called to schedule an appointment at Winner's Circle. The lady I spoke to at the serviced desk wanted to make sure the part got there before she scheduled the appointment. She called back the same day with a proposed appointment date and said that the parts should be there. Today at the scheduled appointment, I was notified... read more