Window World of Knoxville

Morgan W 

on BBB

3 years ago

We chose to order windows because the sales man was great, told us we did not have to clean up after installation, due to the amount of windows it would only take a couple of hours and that they would stay in contact with us. They did not stay in contact, I had to call them multiple times for updates on the windows. I understand that they were late from the manufacture but they could have called and let us know. We did have clean up after installation, broken glass everywhere and tons of screws and nails left in our driveway... read more

Sharon R 

on BBB

3 years ago

I am very disappointed with the installation of my new windows!!! The father and son installers did a shoddy job. First, they used power saws in my bedroom (they did NOT warn me of this) and left a mess everywhere!!!!!!! It took me several hours to wash all the bedding, dust, vacuum, etc.!! In addition, they messed up one of the guest room windows; they cut into the wall and left a long jagged area as well as did NOT place the window where it was to go! After calling the company to complain, it took them almost 2 weeks to se... read more

Dan L. 

on Birdeye

3 years ago

8 months to get the ordered windows, during that time WW did not make 1 single call to update me about anything. A couple days after they were supposed to be in I called again (but they sure didn’t call) only to see it would another 1 1/2 months before they arrived. When date passed I had to call them again, had to leave messages (3), none returned. I finally got ahold of someone who confirmed they were in, told someone would call me to schedule install....no one did, again left messages, again not returned.I finally got thr... read more

Christi R 

on BBB

4 years ago

I would give a zero, but it is not possible. After being told that window replacements were backlogged 3 months, I felt under pressure to have Window World come out to measure for a replacement, so that I could get the "ball rolling" on the process. I was hesitant to have anyone come into our home during a pandemic, and went against my better judgement. After having a last minute regret, I called to verify that the employee would be wearing a mask. The secretary did not offer any reassurance that their company was trying to ... read more

Randy M. 

on Yellow Pages

5 years ago

Great windows and fantastic installation! I had 28 windows installed in one day and finished the next! The heat difference in our sunroom is about 20 degrees cooler in the heat of the day!!! Are used window world in my house in Dallas Georgia and loved him when we bought this house with 20-year-old window was my first thought was window world! They slide so much easier and there is no glare on the television when we watch now!! I had 28 windows removed and installed with Window World ! I have told five people so far how happ... read more

Kim H. 

on Yellow Pages

6 years ago

I have purchased windows, doors and a garage door. Quality products and quality installation. I highly recommend Window World, their service and team of experts. Everyone is awesome from the office to the crews. 

Michael H. 

on BBB

7 years ago

I highly recommend Window World of Knoxville for great service for over 14 years very friendly and they go the extra mile to take care of any need you may have. Great prices you can't go wrong. 

Mikey B. 

on Yellow Pages

8 years ago

In any business transaction it is the consumer's responsibility to do their due diligence. People will give bad reviews because they just think everything will go fine, but it sometimes doesn't. I gave 5 stars because at the bottom line, I am happy with the project. Life is a crap shoot. You roll the dice and hope for the best. I got lucky. The salesman said it would take 10 weeks and it did. The crew came out and were friendly, but for the most part quiet. They concentrated on their job and all went well. We had 11 windows ... read more

Michael R. 

on BBB

8 years ago

In any business transaction it is the consumer's responsibility to do their due diligence. People will give bad reviews because they just think everything will go fine, but it sometimes doesn't. I gave 5 stars because at the bottom line, I am happy with the project. Life is a **** shoot. You roll the dice and hope for the best. I got lucky. The salesman said it would take 10 weeks and it did. The crew came out and were friendly, but for the most part quiet. They concentrated on their job and all went well. We had 11 windows ... read more