Window World of Kentuckiana

Brian L 

on BBB

a year ago

Used Window World in 2018 to replace all windows in my home. Was pleased with all aspects of that transaction (Price, Product and Install). Now, in 2024 I called Window World to get a quote on replacing the doors at my same home. The same salesman who I purchased the windows from, showed up to work up a quote for the new doors. At the same time I had him look at one window that has a defect, that I'd like to get replaced. He took down the Serial # of the window and left saying he'd "get back with me tomorrow on the door quot... read more

Laura S 

on BBB

a year ago

We had all windows in our home replaced. We have not been happy since they were installed. Price quoted changed when supervisor came to close the deal. We were supposed to have interest free financing, which did not happen. First winter with new windows - leaks galore! We called and the install tech came back out who told us the windows were defective and needed replacement. Then we get a call from the office that there was nothing wrong with the windows. We send photos of gaps where upper and lower windows meet, missing wea... read more

Chet E 

on BBB

a year ago

To be fair, I'm sure skilled installers are VERY hard to get today. We have been waiting for a while to get our siding fixed. Well today it was fixed 100% and looks great. The guys were very professional, cleaned up afterwards, and now our siding looks like it should. Window World stood behind their product and got everything corrected. Hopefully they keep these guys as they know what they are doing. Thanks Window World for putting up with us! 

Steve S 

on BBB

4 years ago

Terrible customer service. I have been waiting on a call back visit to fix some issues for two years. DO NOT USE WINDOW WORLD!!! 

d. m. 

on BBB

4 years ago

Window World had a appt. to be at our home on 7/24/21 at 9 a.m. to give us a estimate on replacing windows. At 10 a.m. no one had showed up yet, I called their office to inquire. They called their agent and told him to call us about his current location. He called and said they never told him to come here, but he could be here in 20-25 mins. if that was okay. We said that would be fine. A hour later another no show. This is a very bad business practice I can see now why they have a 2 star rating on BBB. Wish I would of known... read more

John H 

on BBB

4 years ago

We purchased windows from Window World in 2008. No problems until just recently one of the windows would not stay open. We contacted Window World for service and within two days the technician, Chris, showed up and promptly corrected the problem. How nice it was to deal with a company that actually honors their warranty, no questions asked. Would give 5 stars, except no one is perfect. Highly recommended. 

Kristian T 

on BBB

4 years ago

Signed contract for a new front door and new sliding door on 5-19-2020 here it is 8-25-2020 and none of the work has been done. I have received zero updates from Window World. I've called numerous times for updates and I am told the installer will contact you after being left on hold for ten plus minutes. I should have known better than to use Window World I contracted them to replace my small basement windows and soffit on my garage and went through the same thing with no updates and the work being completed months after th... read more

Lindsay K 

on BBB

5 years ago

I had numerous issues with windows that were installed in 2016. Made call after call and was ignored. I even made phone calls, reached out my text message, tried everything. Because they were improperly installed and refused to come back and fix water from rain and snow rotted the wood around the frame. After YEARS of trying to call and get a response I was finally able to get someone on the phone, set up an appointment, and even said their supervisor would be on sight. It was a VERY clear appointment time because of my job ... read more

Edwin H 

on BBB

5 years ago

I paid Window World thousands of dollars to replace windows so that I would not have rotted wood. Above one window pair they did a poor job of sealing/making flush the window with the rest of the house. They masked this by applying a strip of wood to the top of the window and painting it to match the rest of the house. This piece of wood was nailed into the window frame they installed. From ground level, you could not see the problem. However, when I climbed a ladder to remove a flag mast, I could see the problem from above.... read more