Willis Automotive

Tasha L 

on BBB

8 months ago

I purchased a brand new 2024 Infiniti QX60 and I have decided not to return to this dealership. Based on my experience, I understand why others have recommended purchasing from a different dealership. The service department here has consistently demonstrated poor customer service and communication. They often seem unaware of the status of my vehicle, and it takes weeks to months to complete any service. Additionally, despite requesting a loaner vehicle comparable in size to my QX60, I am frequently provided with one that is ... read more

Emily L 

on BBB

10 months ago

I bought my 2017 Jeep Grand Cherokee from Willis on March 11th. I was able to drive my car for 4 weeks before I had to take it in due to 2 lights coming on. I bought a $3000 extended warranty from them in which Willis took days to answer their calls for sales documents and spent 1.5 weeks waiting for an answer only to find out that my claim was denied by the warranty company because this was a pre-existing issue when I bought it. The issue being that I need a head gasket replaced and will cost me over $5000. The mechanic who... read more

Robert S 

on BBB

2 years ago

After 20 yrs of satisfying service at this dealer, they refused to repair damage to the paint on the trunk of my Cadillac which was caused by the metal frame they placed around the license plate to advertise their dealership. People might want to check this frame. 

Chris C 

on BBB

2 years ago

Willis is one of a kind. I have heard them say let us earn your business. And they always do. Willis has been a 50-year member of the BBB. A+ always. The team at Willis leads the community with integrity reliability and trust. 

Alicia G. 

on BBB

2 years ago

I purchased a 2012 ***** Volt through ********************* with Xmission. I live in MN and the car was delivered to me with low tire pressure. No one ever followed up with me. I still havent made the first payment or even registered the car because paperwork for registration came the day before my car broke down on 35W because it overheated, 3 weeks after purchased. It took 5 business days to get authorization to get it fixed. I was referred to ********************* at Wllis who NEVER ONCE RETURNED ONE CALL OR EMAIL. The me... read more

Clarissa P. 

on BBB

3 years ago

This dealership is the worse dealership I have ever dealt with. Not only do they overcharge customers on service they do it half ass. I recently had issues with my smartkey and they have done nothing to resolve the issue but ask us to pay 675$ for a spare key and wait another 5 days because they have no idea what is wrong with my vehicle, whereas Minneapolis, MN location dealership was able to send me the same key for $300 and overnight it. They have lied to me many of times about my vehicle. They need to be closed or rebran... read more