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Westerly at Worldgate Apartments
- Apartments
- Herndon, VA
About this business
Specialties Located near prime shopping, dining, and entertainment, Westerly at Worldgate offers the convenience of suburban community living with easy access to prime highways that will lead you right into the heart of the city. Enjoy the best of both worlds with Westerly at Worldgate.
Location details
13000 Wilkes Way, Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Terribly ran apartment (Helios Seattle), from constantly broken to elevators to rude staff. Rental payment portal frequently reflects incorrect amount and leaves it a guessing game to pay (due to lack of response from staff when advising of error) else receive heavily inflated late fees and threats. Will be filing formal complaint. Advise seeking leasing services elsewhere.
Business response:
While we are sorry to hear that you feel this way, we appreciate you voicing your concerns. Our team strives to provide the best in customer service and we regret it if we have not been able to achieve that for you. We have alerted Regional Management of your concerns and they will be reaching out to you as soon as possible. Thank you.
Equity Residential has crossed the legal line and committed criminal acts of harassment. They are illegally running a property management company without a real estate license which is required by law. They will eventually get sued and be forced to pay a huge amount of money for there illegal conduct.
My ****** review says it all. This is not a good company to do business with, I sent an inquiry to ****** ******** Apartments in Los Angeles managed by this company asking about the pricing, credit qualifications, income qualifications and security deposit amount only to get a response from an employee named Dale ***** with the subject line Wait list closed. He advised that the Wait list for affordable housing was closed. I responded what are you talking about and then finally got him on the phone. He was rude and talked ove... read more
called and left a voicemail to get in touch with corporate yesterday, November 28th. For the purposes of corrective action and reconciliation, please forward or provide the best contact to address this to. We’ve dealt with multiple on site representatives and have not been assisted the way we deserve to be and quite frankly, it’s frustrating to get a hold of anyone else who can breakdown and detail point by point what we need to rectify everything (past and current). From inception, I have laid out issues/problems up until t... read more
I would leave 0 starts if that was an option. When I rented my apartment at the Girard building in Boston it was under reasonable management. 2 months into my residence the management company changed to Equity Residential and the services became abysmal. Mail was no longer being delivered, packages would be lost regularly and the staff were unhelpful. Fast forward to the end of my lease and trying to leave. I complied fully with the lease agreement to provide in writing my notice to leave 30 days prior to the date I moved ou... read more
Business response:
Hello, We appreciate you taking the time to share your feedback with us. Our team strives to be as informative and transparent as possible throughout the entire move-out process. We regret it if we were not able to achieve that for you. If you would like to share your experiences with management beyond the community team, we welcome you to contact Resident Relations at http://upload.equityapartments.com/. Thank you.
Horrible customer service, after a 1 year lease they said there was an outstanding balance but were not quite clear about what it was for. I asked for a breakdown of the balance and had no problem paying for it it was about($300) but once o got it, she could not tell me how to pay for it she just said go online. Just a few days after i received a call from a collection company. So i called the office and they never answer and when they finally do they say they will call back in a few hours the whole weekend goes by and no ca... read more
I lived at the ********* place apartments for 3 months. I give a 4 star rating. The manager and leasing agent and I were able to resolve my issues. My A/C went out in the middle of a heat wave but we were able to come to a fair resolution. It took a little longer than expected but the outcome was positive.
Business response:
Thank you so much for sharing this review with us! We appreciate your feedback as we strive to provide the very best in customer service for all of our residents.
In regards to an account sent to collections and has affected my credit score. I have disputed these charges numerous times. I haven't lived, nor been associated with your company since 2014 when I broke my lease because I was left to live in uninhabitable conditions such as a flooded tub and sink, nonoperable refrigerator and a wasp's nest on my balcony. We had to stay with family for 2 weeks in December without being able to reach the office via phone and no one was present when we tried to find someone to speak to in pers... read more
Bad customer service. They charge absurd amounts without any explanation when the lease is up and its time to leave their apartment. The manager never responds to emails and just dont bother to reply to customer's concerns. we stayed at their Emerald Park Apartments in Dublin, CA. Worst experience ever!
Frequently asked questions about Westerly at Worldgate Apartments
How is Westerly at Worldgate Apartments rated?
Westerly at Worldgate Apartments has a 2.7 star rating with 230 reviews.
When is Westerly at Worldgate Apartments open?
Westerly at Worldgate Apartments is closed now. It will open at 9:00 a.m.
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