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Westchester Toyota
- Car Dealers
- Yonkers, NY
About this business
Thank you for visiting Westchester Toyota online. We invite you to come visit us at the Westchester Toyota showroom, your Westchester County, NY, Toyota car dealer, new car dealership, used cars and used truck dealer. At Westchester Toyota, located near Westchester, NY, we specialize in new and used car sales, Toyota service, and local vehicle repair. Our NY Toyota dealership has a large selection of new and used cars, trucks, SUVs, and vans, all at great prices that can be found on both our Toyota dealership showroom and ou... read more
Location details
2167 Central Park Ave, Yonkers, NY, 10710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service division of that dealership is terrible and dishonest. Due to lack of skills Westechester Toyota mechanic damaged my car and tried to cover it. The check with other Toyota Dealership and independent mechanic confirmed that the damage was made by the Westchester Toyota inept personnel.
My dad bought a Jeep Commander from a dealership that coerced him into purchasing a $5000 third-party warranty, claiming that Toyota Financial mandated it as a loan origination requirement. When my father shared the contract with me, we immediately returned to the dealership seeking clarification, but they insisted that the warranty was non-negotiable.When I confronted the manager to provide written evidence of this alleged mandate, he was unable to produce any. Unfortunately, the contract was already signed, and the dealers... read more
Oh man, these guys are the worst. They (unlike pretty much any other dealership or business generally) charge a non-refundable fee to leave a deposit on a credit card. And they will give you a super-hard time to get a receipt for your deposit (they pretend that a credit card slip is a receipt - of course it is not - a receipt shows what was purchased or paid for, not merely that payment was made). I have no problem with a credit card surcharge but on a deposit is wacky. And the reluctance to give a receipt makes perfect sens... read more
They lied to me about when my first payment would be due when i purchased a vehicle in march Before i signed to finance they said my first monthly payment will be due in may 2 weeks later i get a bill for april 18th. When i questioned them they said technically I have till 04/28 to make a paymentApril/28 is not May and the bill says april 18th if not paid by due date a 10 dollars late fee would be applied, which means a late payment would be reported to my credit technically the employees lied in order to persuade my decisio... read more
Over the years I have purchased two cars from Westchester Toyota, most recently 2019. Over the past several months, they suddenly started sending unsolicited ads and alerts which I never requested. It appears that they are using a mass emailing service. If I click on "unsubscribe" it actually subscribes me to a dozen other email "services, cramming my inbox. I have called the dealership and they refuse to do anything about it. I have called the national Toyota customer service site and they tell me that it's my fault for not... read more
Business response:
As we discussed on the phone Westchester Toyota does not provide any outside source your email address other then Toyota Corp. Westchester Toyota takes privacy very serious.
As a customer, how do you know actual service is done on your vehicle?I was a customer at ********************** (vrendenburgh ave) for over a year, my car requires synthetic oil change every ****** miles, however, I opt for the service every **** miles along with the rotation of the tires. The car always feels great after an oil change, so after one that didnt feel great I started paying attention. They say they check air pressure and tap all fluids, but I know they dont so I started keeping track. Prior to my last oil chan... read more
Where do I begin? Brought car in for check engine light on September 28. After waiting 51/2 hours the diagnostic of the vehicle revealed two sensors needed to be replaced. they kept the car until Sept 29 and called me to say it was fixed and I should pick up my car. I did after paying $655.04. Of course they do not bring out your car until you pay. So I payed. I entered my vehicle and to my horror immediately noticed the check engine light was still on my dashboard. Back inside I went and was told they would bring it back in... read more
I walked in expecting to leave with what i wanted only to end up disappointed. From the very start i met a nice sales guy name Sean who ensured me he would get me in the car i had chosen. him and his manager even go as far as removing the vehicle off the floor so that no one else would purchase it. I got there a little before 4pm and they had did all of the paper work, but since the bank closed i had to come back the next day. I was picked up and dropped off by Sean to finish the remaining paper work. I then went to the fina... read more
Business response:
Hello *******, we want to hear more about your recent experience at Westchester Toyota as we take the safety and security of our valued customers very seriously and want to learn more about your visit in November. Please reach out to Mina A***, the General Sales Manager, at ***** ********, at your earliest convenience. We look forward to your phone call and we hope to find a solution promptly.
THIS REVIEW PERTAINS TO THAT HORRIBLE SERVICE AND PARTS DEPARTMENT AT 75 VREDENBERGH AVENUE, YONKERS, NY - I WISH I COULD POST MY PICTURES HERE, SO EVERYONE CAN SEE THE DISRESPECT!! If you want to be treated like **** and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with... read more
Business response:
*** ******, we apologize for your negative experience and it's evident we missed our goal of 100% customer satisfaction. We understand you spoke to our Service Director Frantz C******* and while we can't take back the unfortunate experience, we at least were able to provide you with a full refund. We do hope to have the opportunity in the future to service your vehicle again here at Westchester Toyota.
Frequently asked questions about Westchester Toyota
How is Westchester Toyota rated?
Westchester Toyota has a 4.3 star rating with 2,821 reviews.
When is Westchester Toyota open?
Westchester Toyota is open now. It will close at 7:00 p.m.
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