West County Honda

Shannon R 

on BBB

10 months ago

brought my car in to have the sunroof replaced because as I was driving down the highway, it broke. This was covered by my insurance. I brought it in. They told me about 4-5 hour job So I checked on it later in the day, I was told by the person working on it that they were just trying to get the rest of the glass out of the track it was done and it would be ready by five. They later called me and told me the frame to my sunroof was bent. There was no way from the damage that occurred that it couldve gotten bent, and if it wa... read more

eric r 

on BBB

2 years ago

First the company is not BBB accredited and their website says they have an A plus BBB rating!Buyers beware, the worst dealer ever. My daughter bought the car and the 3 year ***** mile gold extended warranty. The dealership only offered a 30 day warranty. 500 miles later the starter went out, we were told the starter was not covered, so I replaced it. 2 days later the dealer said it was covered but would not reimburse me for anything ( i have them telling me that in texts.) Then within 50 miles the check engine light came on... read more

Neil M 

on BBB

2 years ago

Same experience as everyone else who complained about price gouging! Scam artist! This place should have been shut down after that ******* ********* **** ** ***** 

Peter & Gisela K 

on BBB

2 years ago

Price gouging over MSRP! Misrepresenting and exaggeratting the cost and worth of the vehicle then calling it "market price adjustment". I didn't even know what that was. I thought we were paying full MSRP not 2K over, PLUS additional dealer PRO PACK which added another $1849 for vinyl mats and ************** Train Warranty, which they did not mention it is not transferable. $3849 over list price, plus service agreements and maintenance agreements which I cancelled the second day after realizing how much we had been taken for... read more

Stacie K 

on BBB

2 years ago

I purchased a used vehicle from West county Honda . After a week or so of owning the car , all these hidden issues appeared . One vent feel through the compartment so I checked out the others to find that they have all been shimmed with paper to hold them in place . The sunroof leaks and they said they didn’t know about it so they won’t fix it . I took the car to a body shop who determined that the whole sunroof needs to be replaced and with in mins they could tell that the sunroof has been adjusted to hide the issue and tha... read more

Brian G 

on BBB

3 years ago

I made an agreement with them in writing in an email on a purchase price for a vehicle. After driving 45 minutes to complete a trade-in, they couldnt sell it at that price anymore. Zero integrity. Zero class. 

Benjamin L 

on BBB

3 years ago

West County Honda has a car appraisal service on its website. I am looking to sell my 2020 Honda CRV and received a range of $30,469 to $33,019. I also received another email saying that I could "Upgrade my offer" that could increase my offer by $1000 or more. I spoke with ************ text and he told me I would need to come in. I came in and waited about 20 minutes. When they came back with their offer... it was $30,000. When I mentioned that the offer was MUCH lower than expected they just said "we already have some to se... read more

Sarah W 

on BBB

3 years ago

On Saturday 2/19/22, I went to West County Honda for an oil change in my 2012 Accord. I decided to trade in my 2012 Honda Accord for $7,000 and purchase a brand new 2022 Honda Accord-EXL. The sticker price (MSRP) was listed as $33,850.00, less my $7,000 trade I was looking at a net to finance amount around $26,850 (vehicle only). During the discussion with the salesperson, we negotiated back and forth on the trade, and I asked her why the “Fair Market” value rate is listed as $38,499+499 ($39,194.00) and the sticker (MSRP) w... read more

Jennifer O 

on BBB

3 years ago

After paying $100 to have my van diagnosed, *********** department agent told me what would fix the problem $1,000 so I had it fixed. Two days later the same problem occurred and wasnt fixed. I brought it back in and was told that wasnt the problem and that I needed to spend $3,800 to fix the real problem.