Wellstar Kennestone Hospital

cellos 2. 

on Birdeye

3 years ago

This place is horrible! Billing irregularities (ahem), particularly with Medicare. Submitted complaint through the whistleblower website. Staff are scammy and pedestrian. Double billing is rampant. Everyone there seems angry. 

Michiko M. 

on Birdeye

3 years ago

Over the past 2 years, I have received consistently dismissive—at times medically unethical—treatment from several providers within Wellstar--Dr. Kurokawa being one of them. For this reason, I have decided to end my relationship with Wellstar as soon as I am able to find competent, responsive, and trustworthy providers via a different hospital/clinic. Not only have I directly expressed concern, frustration, and feeling unheard and misunderstood to providers, but I had verbally escalated this issue to a clinic supervisor last... read more

Marcia M. 

on Birdeye

3 years ago

Wellstar Kennestone hospital practices need to be investigate. They are double billing. They sent a hospital bill and a separate bill from an outside company for the doctor. They even lied saying the insurance company didn't pay so you will have to. Come to find our it was never submitted. Dangerous practices. Close all their doors. 

Autumn P. 

on Birdeye

3 years ago

If I could give zero stars, I would. This ER will be lucky if I don’t take legal action. After being forgotten along with several other patients in a room for hours, my mother arrived to advocate for me. i was in severe pain so, thankfully, they had me on several medications. Due to the medications I did not feel capable or comfortable to make medical decisions and could not comprehend the doctor’s *Google explanation* of my issue (the doctors barely did which was why they needed to Google) They *refused* to allow my mother ... read more

Lisa C. 

on Birdeye

3 years ago

Dr. Smallwood is an angel! I always feel better after I see her. She is genuine, caring, compassionate, and a great listener and communicator. I trust and value everything she tells me. She is without question the best doctor I have been blessed with. My daughter has just aged out of pediatric care and will begin seeing Dr. Smallwood as her PCP. All other staff I have interacted with at her office are helpful, pleasant, and professional. 

Philip M. 

on Birdeye

4 years ago

Do not have any test or xray done at this hospital without having the price verified first. I hade one xray done on my leg and I was out of pocket $3,200 for it after the insurance deductible. I have had this same xray done in a doctors office many times before and it was included in the offiice visit fee. Will never go there again. Emory Johns Creek is a far better choice if you are in the Alpharetta area 

Princess M. 

on Birdeye

4 years ago

I had the worst experience at this hospital and I have been to a lot of Wellstar hospital but Douglas has been the most rudest of them all. The er department omg the worst it looks like when they see another nurse talking rude to you they will not address the issue. I learn that if you don’t take these reviews seriously this hospital is going to have a serious law suit on there hands because we are supposed to feel safe. The nurse Robert going to tell me I could speak to my son and the ln the nurse tashan going to tell me it... read more

Susan S. 

on Birdeye

4 years ago

Stay away from Wellstar Kennestone Hospital. Have the ambulance take you anywhere else. It would take way too long to tell how horrible being in Wellstar Kennestone Hospital is. 

Elaine S. 

on Birdeye

4 years ago

Terrible place. Dr gave my spouse medication that has negative side effects for headache sufferers, caused him to stay another night in hospital. The next day the nurse tried to give him same medication, when he refused she threw the pill across the tray. They made sure to charge for both pills and the additional stay and unwilling to work with financial plan. He is a cancer patient and unemployed but Wellstar wants payment in full because he can't provide pay stubs.