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Wells Fargo Home Mortgage
- Mortgage Lenders
- Springfield, IL
About this business
Location details
4800 Wabash Ave, Springfield, IL, 62711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been in my house 12 years no late payments until i lost my job. WFHM helped by doubling my mortgage payments and making me think that they would do a loan modification at the end of making my double payments for 5 months straight. I kept my end of the agreement but WFHM came up with an excuse to say that I don't qualify for a loan modification and deliberately listed 30 days and 60 days late payments so that another company can see my credit and not want to do a refinance with me. So sad that an organization can do th... read more
I experienced the WORST customer service today with Shanice McKissick in the Home Mortgage department. She was assigned to me as a case worker to explain a problem, but she was rude and disrespectful. Her attitude is a reflection of the recent news about Wells Fargo and it's such disappointment for a company that should be striving to save its clients.
No one at Wells Fargo can seem to explain to me why my homeowners premium was paid, not once, but twice, throwing my escrow into negative numbers. The kicker is, it wasn't even due yet! I did everything your customer service reps told me to do in order to switch companies, and y'all managed to screw it all up. One CS rep laughed at me today and said I'd just have to wait to get a check in the mail. I'm glad screwing around with my hard earned money is so comical for you! No one in the Executive Escalation Department can answ... read more
Our loan just got sold to Wells Fargo. 1 hour after a phone call saying we were all set up--- NOTHING they said was correct. Couldn't get enrolled online, called customer service and the woman was completely unhelpful. I'm a veteran and have had 8 homes and plenty of loans and have NEVER experienced such gaps in onboarding. #WellsFargoSucks
Frequently asked questions about Wells Fargo Home Mortgage
How is Wells Fargo Home Mortgage rated?
Wells Fargo Home Mortgage has a 2 star rating with 35 reviews.
When is Wells Fargo Home Mortgage open?
Wells Fargo Home Mortgage is closed now. It will open at 9:00 a.m.
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