This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Wells Automotive Service
- Auto Repair
- Chicago, IL
About this business
Location details
1317 N Wells St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
WORST CUSTOMER SERVICE. OWNER IS HORRIBLE. – I have never experience such horrible customer service in my life nor have I had someone who is supposed to be of a 'professional caliber' speak to me in such an unprofessional manner. The three parties I interacted with at Wells Automotive included the towers, owner and general manager. - Rude - Deceptive - Ripoff Go to ANY other auto dealer/repairshop in Chicago. There are numerous options. I have had multiple friends complain that they have been completely ripped off. You can f... read more
Chi-sters – I went to this place knowing I needed a simple tune-up. When pulling into the place, the vibe of the employees were laxed. The diagnosis they gave me was fabricated as they didn't know that I took my car into 2 other places to find out what the code was to the service engine alert. After giving me a bogus diagnosis, they then tried to convince me to pay almost $400 for a tune-up. Ridiculous... I still ended up paying $56 for a diagnosis and taking it somewhere else for a tune-up of $200. This place is suspect and... read more
Worst Customer Service Possible – ON Saturday August 29 I had a flat tire. Called Allstate who made arrangements at 2:45 pm for a flatbed tow from Wells Automotive. They said and hour and a After calling back personally at 3:45 and being told 4 pm and then calling back personally aat 4:15 and being hung up on called Allstate back. Spoke with Allstate three more time between 4:30 and 5:45 before even they acknowledged that Wells was no doubt not going to show. Every time they called Wells would give an ETA of another half hou... read more
Many thanks to Wells – My son was stuck in Chicago. His car wouldn't start. Wells towed him, checked car out and couldn't find anything wrong. They couldve have taken us for alot of money. They were helpful and kind. Picked my son up at the hotel so he could retrieve his car..They didn't have to do that. Honest, Helpful and if I lived in the area I would use them for my car. Thanks Wells.
Upselling to the tune of $686!!!! – I drive a 2001 Subaru Outback that has been meticulously maintained. In Chicago on business I was due for my 3k mile oil change. I went in and told the mechanic that I needed the oil changed and THAT WAS IT. When I picked up the car, he tried to feed me some story about an oil leak from my valve cover. I told him that the car was pretty well maintained and I hadn't noticed any leaks under the car. He countered by saying that it doesn't take much. And that the problem was that the oil was l... read more
Run....Run... Run...BAD SERVICE – Bad customer service...quoted one price and once the service was completed the price doubled. DO NOT TAKE YOUR CAR TO THE COMPANY. They are a rip-off.
overcharging – I was quoted $75 for the tow plus a flat rate per mile - distance was six miles. Did not get a receipt and when the charge came through it was $225!!!!!!
Horrible customer service. – I got a flat tire hitting one of the many potholes in the Westloop. I called GEICO for roadside assistance. They sent someone from Wells Automotive to change my tire and replace it with my spare. When the guy showed up he "tried" to take my tire off. He said it was "stuck." He tried for maybe 2 seconds. He called a tow truck and I waited 3 HOURS for them to arrive. ( they said it would be less than 1 hour) They towed me to a tire place which had no problem replacing my tire. I'm assuming Wells ma... read more
Worst service ever! – I didn't choose to use this company, Volkswagen Roadside Assistance did. I called at night to have my car towed and I was told that it would either be a 6 hour wait, or that I could schedule the car to be towed the next morning. At 8:00 in the morning, I was called and told it would be there within the hour. Waited in the car from 8:45-10:15, they never showed up. Called Wells directly and the the lady that answered the phone sounded like she was asleep. She took 10 seconds, supposedly checked with the ... read more
Frequently asked questions about Wells Automotive Service
How is Wells Automotive Service rated?
Wells Automotive Service has a 3.6 star rating with 869 reviews.
When is Wells Automotive Service open?
Wells Automotive Service is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com