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Waypoint Public House
- Gastropubs
- Madison, WI
About this business
Location details
320 W Broadway E, Ste E, Madison, WI, 53716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
I'm sorry to see you had a less than wonderful experience with us, Nora. That's never what we want to offer our customers, and I apologize for whatever it was that wasn't up to par. If you'd like to talk more about this, I'd love to hear from you at (608) 222-0224. Hope to talk soon, Tim Thompson, Owner
Business response:
I really appreciate the fantastic 5-star rating, Andrea! Stop in to see us again real soon. -Tim Thompson, Owner
Food was good when it FINALLY came. A party of 6 we were seated by 6:40, ordered around 7, we did not get our food until 8:00pm. During that time we did not even see our waitress for an update on when we could expect our food. We enjoyed our food but unlikely to go again unless we plan way in advance to be there awhile
Business response:
While I'm happy to hear you enjoyed your meal, I'm a bit concerned to hear about the service you received, Steph -- it certainly doesn't sound up to our usual standards. I do hope you had the opportunity to bring this to the attention of the manager on duty before you left as we're always happy to do everything we can to better accommodate you. With that said, thank you for this feedback, and I hope we get the chance to make it up to you in the future. -Tim Thompson, Owner
Business response:
John, thank you for the wonderful rating. Stop by again soon -- we'd be happy to have you. -Tim Thompson, Owner
Biked in on Sunday around 12:30, wanted a burger but was told they only serve brunch until 3:00. Ended up ordering French toast that took a half hour to receive and it fell flat on flavor, was dry and came with an 1/8 cup (or less) of syrup. For $10, I would have expected more flavor and a choice of syrups. Not saying I won't return but next time, I'll come after 3 so I can get a burger.
Business response:
It's certainly disappointing to hear the French toast fell a bit short for you, Jerry. It definitely doesn't sound like your meal was up to our usual standards -- must have caught us on an off day. I hope we'll get a chance to show you what we can really do soon. -Tim Thompson, Owner
Business response:
Thank you for the excellent rating, Matt! Swing by and see us again in the near future. -Tim Thompson, Owner
The decor was pleasant, the food was very good, the staff were accommodating but it did take a while to get the food we ordered...an unexpectedly busy Tuesday evening? I'd give it another try though.
Business response:
Happy to hear you enjoyed your visit with us, Tammy! I apologize if the food took a little longer than you were expecting -- we do our best get your meal out of the kitchen as quickly as possible without sacrificing quality. I do hope we'll be seeing you again real soon. -Tim Thompson, Owner
Business response:
It looks like we missed the mark for you, Katie, and I'm sorry if that was the case. I hope you'll give us another opportunity to show you what a meal with us is truly like in the future. -Tim Thompson, Owner
Business response:
Love the 5-star rating, Melissa. Hope to be seeing you again real soon. -Tim Thompson, Owner
Frequently asked questions about Waypoint Public House
How is Waypoint Public House rated?
Waypoint Public House has a 4.5 star rating with 1,878 reviews.
When is Waypoint Public House open?
Waypoint Public House is closed now. It will open on Monday at 9:00 a.m.
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