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Waxahachie Ford
- Car Dealers
- Waxahachie, TX
About this business
Specialties: Welcome to Waxahachie Autoplex in Waxahachie, TX where we treat the needs of each individual customer with the utmost concern. We know that you have high expectations, and as an automotive dealership we enjoy the challenge of meeting and exceeding those expectations with each and every customer. Allow us to demonstrate our commitment to excellence. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and invest... read more
Location details
1780 US-287, Waxahachie, TX, 75167, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This is the worst dealership in existence. From the sales to the service. Their lack of communication is AWFUL. I suggest staying as far away from this place as possible. Im not sure how they are still in business.
Business response:
We spoke to the client and are going to replace the convertor that runs $2801 and will only charge the client $1000 to help them with the repair and they agreed
They replaced the engine in my 2016 F150. It took three months. When I got the truck back, there were many issues, for example:1. Loud air flow inside cabin 2. Strong smell of fuel in cabin 3. Waste Gate clatter from turbo charger 4. Noticed oil in driveway the next morning after having only driven it from dealership to residence.I took it back the next day and they discovered a disconnected turbo charger oil feed line. They also discovered that fuel injector o-rings were damaged during installation. NOTE: It was another two... read more
Business response:
Customer never brought the vehicle back to use since 9/26/23 when the engine was installed. He takes it to ***** **** and says every issue he has is related to the repairs done in September of 2023. I told him I would be happy to look at it for him and he said he would never come back to our store. Any repairs related to what we did have a 3 year ****** mile powertrain warranty that can be covered by any **** store. Since repairs have been completed at ******************* for the last year and they are his new servicing deal... read more
I took my 2022 **** Ranger Pick up truck to this dealership to get fixed because I bought the truck here used with 20K miles. **** taking my truck in they said it was not covered under warranty due to rodent chewing wires. From that point on, it took over 2 months to get my truck fixed and the 3rd and final time I had to take my truck back they had it for over a month in their shop! The lack of communication from this dealership is actually the least professional place I have ever received any work on any vehicle!! I would S... read more
I had my vehicle brought here in April of 2023. As a valued customer I have not recieved proper communication for months at time. Needing reliable transportation forced me to get other vehicle without knowing where I was in the processI believe my truck was misdiagnosed and I was told that by vehicle would need 14k in repairs and I still owe 10k for the truck that seemed to be working fine until truck started to misfire. This dealership informed me of no recalls after seeing that things been a problem for **** trucks. Servic... read more
Business response:
************** was given an estimate to replace his engine and other repairs and his extended warranty Carshield would only cover $6500 of the repair and left him with $6800. He spoke with his advisor middle of November and was told of his part and said he would not have the funds until the end of November and gave permission to proceed. When we called to make him aware the vehicle was finished at the end of November, he told us it would be next week. We have allowed the client the opportunity to pick the vehicle up December... read more
Beware of this dealership. Called about 3 recalls on my F250. Confirmed the recalls with the service adviser and set up a time for them to pick the truck up. Was told if they picked it up early morning they should have it done that day. Once they got my truck they text, not even call to tell me that the repairs will take 3 weeks. I advice them I can not go without a vehicle (my truck) for 3 weeks that I need a loaner truck. They proceed to tell me they can put me on a waiting list for a loaner but they dont provide trucks. S... read more
I took my **** fusion just for manufacturers recalls on 12/19,nothing was wrong with my car, Waxahachie Dealership recommended a tune up,I agreed and Waxahachie Ford Dealership broke a piece of the spark plug in the cylinder head and refused to repair the damage the service Manger finally called three days later and gave me 2 options trade the vehicle for full value or pay $5,700. There was nothing wrong with my car when I took it on the 19th. The **** recall department made the appointment at that Dealership. I reached out ... read more
Business response:
The spark plug broke under the removal nut and we tried to drill out the spark plug at no charge to the customer. The only way to repair the vehicle was a new cylinder head. The tune up was many miles and years overdue, and the spark plug was seized in cylinder 2. If the vehicle was sent to a machine shop and the cylinder head was damaged the head would need to be replaced also. Customer chose to take the vehicle and not to make any further attempts at removal.
I took my Ford fusion just for manufacturers recalls on 12/19,nothing was wrong with my car, Waxahachie Dealership recommended a tune up,I agreed and Waxahachie Ford Dealership broke a piece of the spark plug in the cylinder head and refused to repair the damage the service Manger finally called three days later and gave me 2 options trade the vehicle for full value or pay $5,700. There was nothing wrong with my car when I took it on the 19th. The Ford recall department made the appointment at that Dealership. I reached out ... read more
Business response:
The spark plug broke under the removal nut and we tried to drill out the spark plug at no charge to the customer. The only way to repair the vehicle was a new cylinder head. The tune up was many miles and years overdue, and the spark plug was seized in cylinder 2. If the vehicle was sent to a machine shop and the cylinder head was damaged the head would need to be replaced also. Customer chose to take the vehicle and not to make any further attempts at removal.
Extremely poor customer service and they don't want to help you. I requested a call from the manager and he doesn't care either. I made an appt to get my care repaired there, I took it in at the appt. time and they want to keep the car 5 to 7 days just to diagnose the problem. I told them what the problem is. The back up camera isn't working. They won't give you a loan car or offer any help. They just expect that you can take off work for a week while your car sits down there in a parking lot until they finally get around to... read more
Extremely poor customer service and they don't want to help you. I requested a call from the manager and he doesn't care either. I made an appt to get my care repaired there, I took it in at the appt. time and they want to keep the car 5 to 7 days just to diagnose the problem. I told them what the problem is. The back up camera isn't working. They won't give you a loan car or offer any help. They just expect that you can take off work for a week while your car sits down there in a parking lot until they finally get around to... read more
Frequently asked questions about Waxahachie Ford
How is Waxahachie Ford rated?
Waxahachie Ford has a 4.5 star rating with 4,827 reviews.
When is Waxahachie Ford open?
Waxahachie Ford is open now. It will close at 8:00 p.m.
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