Wallace Barber - State Farm Insurance Agent

Brandy I 

on BBB

3 years ago

Horrible. I asked my agent about ride sharing and didn’t hear anything for a week until I got a text reminder I was past due for the remaining amount of my plan. $62. I replied back I knew that it was past due but where’s my reply regarding ride sharing. I immediately received a call and was told They’d try to reach me (no missed calls or voicemails OR TEXTS) I was told State Farm didn’t offer that (the website expresses they do FALSE ADVERTISEMENT!!!) I told her I’d be looking for other coverage & asked if I could cancel wh... read more

Dynasty B 

on BBB

3 years ago

It has come to our attention that a representative of your company with the authority to do so has made our company a victim of defamation. She has pointed out she is an expert in her field. She is not a client of ours and for that reason it seems like an expert in their field licensed to work in this industry has made a judgment call on what paperwork should be provided. Unfortunately, the statement she made was I’ll informed and also had affected over 100 peoples jobs of a reputable company without a direct right to do so.... read more

Lynette S. 

on BBB

3 years ago

Just a few moments ago, I spoke to a State Farm representative — Leah ********. I was trying to file a claim for an accident I was not at fault for. During our entire conversation, she was very rude and unhelpful. It almost seemed as if I was an inconvenience for her. I never leave poor reviews, but this is possibly the worst customer service experience I’ve ever had. I explained to her my situation about how it’s crucial that I get a rental because of work, which requires me to commute the entire week. She showed zero inter... read more

Danick V 

on BBB

3 years ago

I do not recommend state farm to anyone. I put a claimed a glass repair, not only no show no call but they put that claim in my records. .save yourself some trouble go somewhere else. 

Sherry Y 

on BBB

3 years ago

"Like a good neighbor" LIES they do not care at all.....the absolute worst Insurance Company ever. My son was involved in a head on hit ( 3 stoned girls very young hit my son) he was not held at fault, the officer gave the girls the ticket. My son had 0% liability. His car was torn up. The car was then taken to a "holding Lot" so a Statefarm representative could asses the damages. Well the car was taken to a auction lot where it was completely stripped of EVERYTHING. It took me 2 weeks to locate the car only to find out it w... read more

Alexandria H 

on BBB

3 years ago

Do not go through State Farm for your home insurance. Had damages back in July of 2022 from multiple trees falling on our bedroom. Insurance company recommended a contractor that didn't have the time or care to help to even cover our roof or give a quote. Once State Farm finally sent their own inspector, it was over a month later! Then the joke of a number quoted for the damages and loss of property was an insult. Was told to find a contractor that would work with the quoted amount or have them contact them. I had to find a ... read more

Lonnisha B 

on BBB

3 years ago

State Farm completely dropped the ball. I was involved in an accident where another vehicle hit me on the rear passenger side. I called State Farm directly to report the accident and request a tow but they hung up and made me go through app. I was quoted a wait of an 1.5 hours but the 1st tow truck never showed up. State Farm calls me back to see if the tow truck ever showed u(which they didn’t). So they sent another tow truck which took even longer. Ended up waiting 4+ hours for a tow. Next day I make an official statement ... read more

Sally H 

on BBB

3 years ago

State Farm randomly conducts surveys of customers’ properties. On mine they sent me two confusing, nasty letters with a description that I don’t think was my home at all but may have been the neighbors. They will not compare the pictures taken at the time of the survey to my house nor let me see them. I think this may be a scam of theirs to get higher premiums by taking pictures of houses that need new roofs, and have remodeled outside none of which I have done. They have threatened me that my roof is so bad and I will be dr... read more

Faye R 

on BBB

3 years ago

Have to wait 72 hrs for an adjuster , meanwhile my yard is destroyed, but my neighbor adjuster has been there an is in cleaning up his yard, I will be switching to his insurance