Wallace Barber - State Farm Insurance Agent

Gina M 

on BBB

2 years ago

Their CEO has made getting claims approved null. Adjusters are basically told to deny everyone's claims or keep the total loss under the deductible amount. I was denied and already planned on that happening knowing how State Farm operates. Such a pain for my contractor now, as they have to fork up more money to bring an engineer onsite to prove the amount of damage is correct. I think the worst part is knowing you're a good customer and not receiving the same respect when you actual need it in return. Companies like this don... read more

Vox V 

on BBB

2 years ago

Used my roadside assistance feature. State Farm's contractor ruined my steering. State Farm called me a liar and refused to hold their precious contractor responsible for the damage directly caused by the tow truck driver. I cancelled my State Farm auto and homeowner's policies and still warn everyone who will listen to run away, far away, as fast as possible from State Farm. 

Sandy J 

on BBB

2 years ago

I've been waiting 3 hours for a tow truck I have State Farm roadside assistance they blame it on a third party company I did not hire the third party company I hired State Farm 

Belinda F. 

on BBB

2 years ago

August 2022 and still no resolve from State Farm. Think twice before going with State Farm. I have been a customer of theirs for 12 years. I pay for uninsured motorist. I have NEVER filed a claim with State Farm. I was rear ended, hit-skipped back in December of 2019, a police accident report was filed and I had 4 surgical procedures and here it is, almost 3 years later State Farm is fighting & still refusing to look after their customer of 12 years. Their own attorney had no idea that I was a State Farm customer, how does t... read more

Leshawn E 

on BBB

2 years ago

I dont think they deserve any stars. I been spending my hardworking money with this company for 16 yrs and only had one claim my bmw went in the shop because of water damage from convertible top seals was backup. I never knew that it was maintenance for seals. The girl at bmw say they never look at them drain seals for the convertible but State Farm inspectors ask the girl about a towel I had in backseat I have a 8yr old daughter and 6 yr on son that ride in this car. I believe that he thought it was foul play and denied my ... read more

Brad H 

on BBB

2 years ago

After years of purchasing cheap National Discount type Home/Auto Insurance, I made the switch four years ago to State Farm. The main reason for purchasing the more expensive policy through the Bronson Schubert agency was so that I would have an agent to take care of my family and make home ownership a safer investment. I was also upsold on the Home Systems Protection coverage that would protect my HVAC system. But most importantly I was sold on the idea that if I ever need help I can just call my agent and it will be handled... read more

Thomas F 

on BBB

2 years ago

My mother passed away. State Farm's archaic processes for claiming & closing her assets is highly prohibitive increasing the odds that you'll give up. That's how they steal from your deceased! Babysitting adults in a fortune 500 is what you'll do with State Farm. After you submit the requested, they claim they don't receive it. I've been told 2 different things to do; completed & waited the time to no avail. I've asked for a manager to call me...they can't do that. How is this even legal in 2022?! 

Emery M 

on BBB

2 years ago

My wife and I were an accident on 9/18/2021 that was not our fault and was confirmed by the police report and State Farm. However they proceeded to try and put the claim on my insurance because the other party only had $25,000 of liability coverage and we had a brand new car. This would require me to pay my $500 deductible as well as 20% of the rental car. I saw the estimate on the repairs for our car and it was $16,000. Clearly well under the deductible. I spent hours on the phone over several week span and eventually had t... read more

Garrett G 

on BBB

2 years ago

I carry State Farm Insurance on my Home & Auto's I filed a Roof Claim for Wind Damage, but it was denied by a Janice ***** an Independent Claims Manager with State Farm. Janice stated the Roof only needed repairs and the cost should not exceed $500.00 The Roofing Company that I hired went to bat for me, but State Farm still denied the claim. If you're considering State Farm for your Homeowners Policy, my recommendation is to look else where. I am in the process of switching Insurance Companies. I am just overwhelmed with all... read more