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Wallace Barber - State Farm Insurance Agent

1.8

About this business

Location details

2240 Executive Dr #101, Suite 101, Lexington, KY, 40505, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
SatClosed
SunClosed
1.8925 reviews
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Janet T's profile image
Janet T 
4 years ago

Drop us after 40 plus years because we file 3 claims. State Farm only paid for our storm damage roof. Zero on the shower linkage. We have paid them thousands of dollars. They only paid $6,000 toward our new roof. They are not a good neighbor. 

Kayla D's profile image
Kayla D 
4 years ago

I called the claims department to try to understand why a claim was denied. I was talked to like I was stupid for not understanding. I was told I needed to go read our policies again. Every time I asked the same question again due to not understanding the first time I was told "I've already explained this to you". I was interrupted multiple times while in the middle of asking a question. I was interrupted by "hold on hold on hold on let me talk" each time. I have never in my life been treated so badly before. I just wanted t... read more

Deb K's profile image
Deb K 
4 years ago

Massive crooks! They kept taking more money out of my account every month with no explanation why! I had them 3 months and dropped them! Will never use them again! 

Kelvin D's profile image
Kelvin D 
4 years ago

I would like to file q complaint on the most disposable and unprofessional agent i have ever spoken too. I recently got into a car accident, to get more details about my claim i called State Farm, and spoke to an Agent JERÓNIMO *******, From External Claim Resource. Not only was he extremely unprofessional and unethical but he was giving me different information from all other agents not knowing i had already spoken to various agents about the topic. Instead of assisting with my claim, he advised me about being liable to pay... read more

Business response:

Thank you for the opportunity to respond to your correspondence dated August 7th, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on August 13th, 2021, to address his concerns. We have reached a satisfactory resolution. Please let us know if you have any additional questions or concerns. Sincerely, Auto Injury Claims 

Kitty-Leigh M's profile image
Kitty-Leigh M 
4 years ago

Agent delivers information of un truth. Telling others someone has a POA allowing them to make decisions in my behalf. 

Erin S's profile image
Erin S 
4 years ago

State Farm as a whole does not even deserve one star. We filed a home claim on May 7, 2021. It has been a complete nightmare for almost three months. We have been loyal customers of State Farm for eighteen years and that means nothing. They refuse to call our claim what it is, which is a burst pipe. Instead they are saying it was a slow leak caused by wear over time. My handyman who has been doing this work for many years has seen many burst pipes just like ours. State Farm doesn't want to shell out the $5,000+ or a single p... read more

Emily N's profile image
Emily N 
4 years ago

Horrible auto claims experience. I had to pay out of pocket around $1,500. What’s the point of having collision insurance if they don’t actually cover you? Not to mention, they took many days to actually getting around to looking at my claim. I’m going to switch insurance companies as soon as I can. 

Debbie K.'s profile image
Debbie K. 
4 years ago

I would like to add my experience to these negative reviews. I have had State Farm insurance since I was 16 years old, now almost 62. I have never missed a payment for homeowners or auto insurance. When I had water damage in my home last year, my agent Kurt *** directed me to a company to do the repairs. This company told me I had asbestos damage and ended up doing a huge amount of extremely costly repairs to my home, which ended up being a big pay out for them. I had never heard of this company before, but curiously my insu... read more

Rhett P's profile image
Rhett P 
4 years ago

Tried to get insurance on a 2002 Honda Accord and they tried to up charge me for a wreck in 2016 and I’ve only owned the car for 5 months. I brought this up and they said they recorded the call and that I’ve driven without insurance. Not to mention they wanted 400$ a month for liability. I own the car 

Business response:

August 10, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ******* To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 3, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on August 5, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely,... read more

Frequently asked questions about Wallace Barber - State Farm Insurance Agent

How is Wallace Barber - State Farm Insurance Agent rated?

Wallace Barber - State Farm Insurance Agent has a 1.8 star rating with 925 reviews. 

When is Wallace Barber - State Farm Insurance Agent open?

Wallace Barber - State Farm Insurance Agent is closed now. It will open at 9:00 a.m. 

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