Wallace Barber - State Farm Insurance Agent

Yolanda H. 

on BBB

3 years ago

I have been a customer for State Farm for years. I have always paid my premiums before it was due and I have never filed a claim until this year. State Farm sent me to a repair shop within their network. I waited almost two months before **State Farm sent an adjuster. In the interim, I paid significant amounts of money for *****and car rentals. Finally, State Farm sent an adjuster. I never received any phone calls about what work would be done and/or costs. The shop completed the work, three weeks later. However, State Farm ... read more

Douglas H 

on BBB

3 years ago

State Farm sold my elderly mother a home owners policy when she was in her 70s, I believe. she is now 98 and has been paying for almost 30 years with no claims. She now needs repairs to her roof, looks like damage from some kind of rodents. State Farm says "your policy only covers damage from bears and deer"!! Has anyone seen a bear in ****** ******* *** in 100 years?? I know she should have been more savvy. I know about "buyer beware" - but this is supposed to be a reputable company. This was unconscionable. AND the claims ... read more

Kelsey M 

on BBB

3 years ago

If I could leave 0 stars I would. Got in an accident on 6/3 & had my car seat in the car. Was told by the first customer service rep that they don’t cover it if it’s minor but if my manufacturer says it needs to be replaced they would. I called back after inlooked at the manufacturer website & it stated it needs to be replaced. I called back & talked to another CS agent who told me “well yeah they all will say that” and refuses to get me to a manager. I was so mad I hung up, which leads me to the RUDEST CS agent State Farm h... read more

Troy E. 

on BBB

3 years ago

Buyers beware! If you have slab Insurance DON'T ASSUME it covers your slab, foundation. They have clauses inside of clauses inside of more that allows them to deny paying for fixes. My dad was told due to the type of soil here in east ***** they don't cover slab cracking which inturns causes a wall to lean possibly fall and injuring someone. They don't cover sink holes that appear from underneath your slab. Have clauses for that. The slab Insurance will cover a leaky sewer line that might have caused some structural damage. ... read more

Kevin O 

on BBB

3 years ago

Extremely rude customer service. I hung up on him and I will be canceling my insurance as soon as I can replace it next week. You don’t judge a business when things go right. It’s important to see how they handle things when there are problems. I am insured by State Farm. I brought my car to a local body shop with front end damage when someone hit me in a parking lot. When I got the car back I found that the convertible roof, the four window switch, and the electronic trunk release were inoperable. I went back and the body s... read more

Michael A. 

on BBB

3 years ago

30-34V145H Hello my name is Michael A******part owner of B****** Plumbing with Jack B*****. Our company has over the years done over 100 Insurence claims. Aprox 20 with Statefarm; it is an increasing trend that this is occuring with low income and Minority clients; in which a inital representive is covering the claim/mailing out a check. Following, weeks later the claim is getting over turned by a different assigned representative. This only seems to be happening to my low income minority clients. As a human that has ethics,... read more

Mark P 

on BBB

3 years ago

A State Farm client hit my parked car on January 30. They finally approved the claim three weeks ago. Unfortunately, State Farm's "initial estimate" is so low (1/5 the estimate I attained from a body shop upon visual inspection) I would have to wait until it gets actually pulled apart by a body shop to determine final damages. The problem is that the initial estimate I received from the body shop puts this into a situation where my car would be totalled. So they are telling me I would have to wait until August (when the body... read more

Ashley H 

on BBB

3 years ago

I just signed my policy recently and this was the first time I found myself needing to use it. There was an inaccuracy with my coverage, I didn’t receive calls back as promised when I was stranded with little phone battery and no car. When I was told I would need to pay for towing, no one was able to tell me the cost or at least an estimate and just kept reminding me I didn’t have coverage which didn’t help the situation. The towing response took a while and I was uncomfortable paying before I received the service. The tow t... read more

Keith L 

on BBB

3 years ago

I have State Farm home and auto insurance and the other day there was a storm that knocked down a very large part of a tree in my back yard. Luckily, another tree caught the branch and prevented the neighbor's fence from being destroyed, but the tree branch was barely hanging on and looked like it could fall at any moment. So I used my brain and scheduled an appointment to have the broken branch removed so my own and my neighbor's lives and properties are not in danger of this clear and obvious threat. I filed a claim to see... read more