Wallace Barber - State Farm Insurance Agent

Lisa G. 

on BBB

3 years ago

My experience has been terrible. Im a 10+ year customer with statefarm. I'm new to the area and am a state to state transfer. Tony did not quote me properly with my state to state transfer and when I got my next months bill was in a huge surprise to be getting charged more then double of what I was quoted. I never received any notice of the change and had to call my self only to be blamed for not disclosing an accident that occurred in December. When in fact that was disclosed on my state to state transfer on the very first ... read more

Steven B 

on BBB

3 years ago

Road side assistance was a joke. The customer service rep could not understand English well and must be dislecict had to repeat ph number over 20 time before he got it right . Address at least 15. Asked for lock out help and gas. Got some guy in a little beater car. No tow truck no gas . Took 2 hour to arrive. Terrible customer service. 

LINDA D 

on BBB

3 years ago

I purchased a car for my granddaughter and she is insured under my policy with State Farm. She had an accident last November when another driver hit her from the rear. The other driver received a ticket and was also insured by State Farm. I've never had to deal with such frustration on a claim before. If you call them, it's an hour wait and then you get disconnected or transferred. When getting quotes from other agents, I was informed that State Farm had submitted information to a reporting agency that my granddaughter's acc... read more

Sandra F 

on BBB

3 years ago

My car was in an accident 4/4/2022 State Farm has yet to either decide they will fix or total it because the adjuster will not go look at me car. It is like pulling teeth to get them to do anything. Mean time I have been having to ask people for rides every where because they will not give me a rental. They are the absolute worst and I would never ever recommend them to anyone and will let anyone that listens know how horrible they are. Everyone that I know that has them has had similar issues. They are worthless as an insur... read more

Tammy R 

on BBB

3 years ago

I recently got insurance from Trevor Mcbride/STATE FARM Hillsboro, Or. Previously I had insurance and when I got a quote from the agent I was surprised and excited. The cost was great, and I cancelled my other insurance immediately. I specifically asked the agent if she checked my license information and she said yes, it is all good. Well, not exactly. Today they called and cancelled my insurance because I had my license suspended for 30 days within the last 3 years. Helloooo that's why I asked if you checked my license. I w... read more

Jamie L 

on BBB

3 years ago

Part 1 Tue, May 17 at 10:16 AM To whom it concerns: I'm a current customer with State Farm and although I typically only use the Roadside Assistance portion of my insurance, I wrecked my car in this horrible Arkansas spring weather on May 5th at 7:30am. Since then, I've become slightly uneasy with State Farm. State Farm was the first call I made after getting to a safe position but on my first attempt to call and get help I was immediately transferred to Alero without a claim number, and I had to start the process over when ... read more

Jay S 

on BBB

3 years ago

State Farm refused to pay a diminished value claim on my auto when their covered party ran a red light to T-bone my Honda ten days after I bought it new. When I threatened to take them to court, they effectively said, “You can sue us, but we won’t do anything about it until you sue our client too.” Imagine if you knew your insurer said this about you! That’s why I’ll never use them. (By the way, I did sue them and they spent triple in legal fees what I was requesting for my diminished value. What a business model!) 

Levon G 

on BBB

3 years ago

How can companies continue to operate with this many bad reviews? Obviously the better business bureau is doing nothing. These Insurance companies are not held accountable by anyone and are in bed with the government. the general public never stands a fair chance and yet are required to have insurance with these criminal companies. There is no way for the average person to go up against insurance companies, this is the biggest fleecing in American. 

NICHOLAS G 

on BBB

3 years ago

Terrible! Don't be fooled by the low rates, they blow it all on washed up sports stars. I've had 4 claims in the last 3 years and each time it's unbearable to deal with claims. After waiting on hold 1-2 hours each time you call, you have to start over with a new agent. They know nothing about your case And they are not skilled in customer service to say the least. Two years ago it took 6 months before they finally decided to total my car....which should have been done in the first week. Imagine 6 months without your car. Doe... read more