Visual Land

Ally M. 

on Yellow Pages

9 years ago

I received a tablet from their company as a gift two months ago and have had nothing but issues with it from day one. I contacted customer support TWICE and both times I was told to do a factory reset despite having noted that it didn't help the first time. I sent it in to be repaired a month ago and I have not recieved word that it made it or if it has been looked at, I'm completely in the dark. Doesn't even deserve one star. 

Peter G. 

on Yellow Pages

9 years ago

this is my first product purchase with this company, I had a minor issues, called for help and they gave me a RMA so they can replace it, it is now over 15 days no response, i called them three times and on hold and waitting for over 50 minutes, then when next in line hold for another 15 minutes and nothing, this is poor service, I have sent two emails of witch i sent one today and will see what happens now.. I should have lived with the minor issue.... 

Felicia D. 

on Yellow Pages

10 years ago

PLEASE STAY AWAY FROM THIS COMPANY!!!!!! This is my second replacement and i've had the tablet for 6 months. The customer service is horrible! I've tried all week to contact someone at the 562.860.2669 number but it doesn't work. I finally found the 562.860.2600 and i'm on hold. I sent an email Monday, Tuesday and Wednesday to get help from their support desk; i've only received one response which wasn't helpful. NEVER AGAIN!! 

Haleigh M. 

on Yellow Pages

10 years ago

I am actually very pleased with this company. I called in to get a replacement charger since my had quit working after one day. I wasn't on hold very long. The guy I talked to was very helpful. He was able to get a new one sent out right away. Their customer service is very nice. 

Corey F. 

on Yellow Pages

11 years ago

! ! OVERALL NEVER BUY ANYTHING FROM THEM! ! If you have the unfortunate opportunity in your life to deal with this company prepare to be put on the worst ride of your life. They lie to you on RMA statuses; they will never give you a straight answer; they make you wait weeks for a simple product repair; the customer service number is not even on their website so you must e-mail them; If you do email them you will wait about 3 days before they respond, that is IF they ever do like Alyssa never responded back to mine. Now to th... read more

nvgringo 

on Yellow Pages

11 years ago

I Read the reviews that the support from this company Sux. I was apprehensive but I sent my broken Prestige 7 in back. Within a couple of weeks a fully functional replacement arrived. It is true that the support number does not seem to work. But the main number works fine and emails are returned promptly. Overall I would give the company high marks for support. If there have been problems with support in the past it would appear that they are making an effort to work through them. 

abigailbradford 

on Yellow Pages

11 years ago

DONT BUY EVER. BEWARE...I HAVE BEEN CALLING SINCE JANUARY 5, 2013 ALL NUMBERS V-MAIL IS FULL NO EMAILS HAVE BEEN RETURNED. I HAVE SENT 26 EMAILS NO RESPONSE. HORRIBLE PRODUCT JUNK JUNK JUNK DONT WASTE MONEY. TURNED THEM INTO BBB TURNED THEM IN THEY HAVE SO MANY COMPLAINTS. 

stephonrs 

on Yellow Pages

11 years ago

Please do not purchase anything from this company....the customer service is very bad!! Can seem to get anyone to help you with an issuse!!!! 

ravikumar.nagaraja 

on Yellow Pages

11 years ago

Very bad experience, I have sent my tablet since its display did not work they fakely told me that they have delivered the new tablet by giving a 9405510200830841725277 USPS tracking no. but that is just an electronic no. which they have generated and they have not shipped anything, They do not even deserve a star rating. Called more than 10 times they say today, tomorrow, and advice to have patience, it is pathetic, i think no one should buy visualland tablets, otherwise forget about reliability and support from them