Visionworks Doctors of Optometry

Rob P. 

on Yellow Pages

8 years ago

Con artists, and inept technicians! BEWARE!!! I purchased a pair of glasses at VW at a cost of $300.00, and they never got the Rx correct! After taking the glasses to Dr. Bizer's around a half dozen times to correct the lenses, I finally gave up and relied completely on my contact lenses. Turns out that my Rx is +5, and the glasses they gave me were a -3! Fast forward to last week, I went to a competitor who gave me an eye exam and told me that I cannot use contact lenses for the next week or two. I tried to contact Dr. Bize... read more

Roni 

on Dex Knows

10 years ago

Not Recomenned I first went to Visionworks the beginning of March 2014. I waited, and waited some more while the person attending to me decided to take phone calls. I selected the frames I liked after being seen by the doctor. She, the doctor, was nice enough but I am not sure she is qualified. My glasses were ordered and promised in 7 to 10 days. I finally phoned them because it was well past delivery time. They told me they would return my call when my glasses arrived. About a week later I received the call. I was informed... read more

Stephanie F. 

on Citysearch

11 years ago

Horrible, horrible, horrible! Went in to have daughter's eyes examined. Told it would be just a few minutes. Asked if we had insurance (we did) and completed forms for filing claim. After waiting over an hour and watching people walk in and out. When I inquired as to "how much longer"...was told that they see "cash paying customers" first and that our insurance will be verified as soon as they can, but they had to take care of these "people" first. When I requested my paper work be shredded so we could go somewhere else, sta... read more

leslie.jubran.9 

on Yellow Pages

12 years ago

I can’t explain with mere words how horrid the customer service is at Dr. Bitzers at West Town Mall. I was there with my child for about 3 hours. During this time they managed to misplace an elderly women’s paperwork (which left her waiting for an exceptionally long time). When she told them she felt like she should get a discount for her trouble they all but laughed in her face! A few minutes later another customer came in to pick up her contacts. Someone from Dr. Bitzers had left her a voicemail saying her order was ready.... read more

anonymous 

on Superpages

13 years ago

This place was awesome for us. My son broke his glasses and I took his prescription in that I already had a copy of and they had him on his way with a new pair of glasses in 2 hours.I was impressed. 

scjl 

on Citysearch

14 years ago

WRONG LENSES – I went to the location at 7600 Kingston Pike Knoxville Tn, in West Town Mall, I arrived at 4:00 to purchased Two pairs of glasses at the advertised special (two pairs for $99) picked out a pair of regular and a pair of sunglasses both perscription. The total came to $257.85? I needed the glasses so i went ahead with the purchase, was told to be back for pick up at 7:00. When i arrived back at the store they had to look for my glasses, I then noticed that the lenses were in the wrong frames!! Was told they coul... read more

T.N. A. 

on Insider Pages

15 years ago

Dr Bizer's Vision World was not the bargain I expected. This vision clinic is conveniently located in West Town Mall. The office is small and often crowded but with an appointment you have limited waiting time. My eye exam was completed by a very friendly and competent doctor who spent quality time with me and answered all my questions. The employee who help you choose glasses and process my prescription was not as competent as I would have liked and rushed me to complete my selection so she could move on to the next client.... read more

anonymous 

on Superpages

16 years ago

These people can't remember where they keep their own paperwork. They lose documents & prescriptions. They lose your insurance cards, and they are indignant about demanding that you waste your time to accommodate their incompetence. The eye doctor has extremely bad breath. Other than that, it's an average mall vision center.