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Visionworks
- Laser Eye Surgery/Lasik
- North Wales, PA
About this business
Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on many prescriptions. Every purchase has an un... read more
Location details
167 Montgomery Mall, North Wales, PA, 19454, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
By far the worse customer service ever. I had an appointment on 9/19. My daughter needs Biofinity contacts and they take about 5 weeks to come in, give or take. Said they would call as soon as they were in. Well it is almost 8 weeks and I have not received a call. I have called several times, I am talking about 100 times. Of those times, no one answers and there is no voicemail. The one time I did get thru, yes ONE AND ONLY time, the woman couldn't find anything for me and said the guy who did my order wasn't in, but he was ... read more
Business response:
We're sorry to hear we let you down, Jessica. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
I have tried multiple days multiple times to reach an associate live by phone at the Montgomeryville Visionworks store. Yesterday September 29 I tried no less than 12 times throughout the day starting at 11 AM ending at 5:30 PM. What do I have to do to speak with an associate live at that store?
Business response:
We're sorry to hear we let you down, Barbara. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedAwesome store with a fantastic staff!! They all need raises!!
Love this store! Nemo, Kate, Ben and Lou are all amazing!
Have been a customer of Visionworks for over ten years. Have used two other sites. This site by far- located at the Montgomery Mall- had the best staff. They have great customer service! Despite being very busy, I was greeted in a friendly manner by two staff. I did have to wait but it was not too long and staff knew I was there. I brought my son here first and he was treated with respect and care. At 10, he was getting glasses for the first time and Nemo and Dave, the optometrist, were both pleasant and engaging. They manag... read more
Came here for the first time after using another company for 20 years just because they take our insurance. I could not have been more pleased or impressed by our service. Nemo was great and friendly. Made purchasing contacts so much less painful that it’s ever been. Saved us a lot too!! Looks like we found a new contacts and glasses provider for our family!
Great first time experience purchasing contacts. Excellent customer service from Nemo.
I love the glasses and sunglasses I got!!! They were so professional and they did a fantastic job! My script is hard to replicate and they got it spot on the first time! 👍🏼
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 3.3 star rating with 162 reviews.
When is Visionworks open?
Visionworks is open now. It will close at 8:00 p.m.
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