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Visionworks
- Laser Eye Surgery/Lasik
- Chicago, IL
About this business
Location details
4313 S Pulaski Rd, Chicago, IL, 60632, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Been waiting 2 weeks for my new glasses and still do not have them. Tried calling and have been "remaining on the line for 35 minutes. No Answer. Tried visiting website at Visionworks.com and get no where. Extremely disappointed. Your customer service gets a negative 5. Very Very upset!
Called quite a few times about my 3 children’s up coming appointment. No one picks up and on hold for well over 20 minutes with no answer. You just lost not 1 customer but a household to this store.
Business response:
We apologize for the issues in service Stephanie! We'll look into this right away. We appreciate the review.
This is a mass glasses factory. They fit as many people in a day as they can, regardless of staffing or appointments. If you come in after 5 you WILL be there until/ after closing. They don't care about you looking good or not. Don't expect to spend less than 90 minutes here. Co-vid time has put me over 2 hours and waiting to simply pay...
website doesn't work. no one answers phone. seems like they don't care about their customers. quicker to walk into the office than to call. insurance companies need to be aware of what goes on with the companies they recommend
Business response:
We apologize for the issues in service KS! We'll look into this right away. We appreciate the review.
As the wife of Dr. Mick Josefowicz, I am writing today to let my husband's patients know where to find him. Dr Mick is now accepting former and new patients and is practicing at Eye Care Specialists in Kingston. After an abrupt departure from VW, as his replacement was a TV monitor and a Dr? from who knows where, we are very thankful that the BEST Optometrist in the area is now with the BEST eye care family in NEPA. Please feel free to reach out to your 👁 👁Dr. at 570-288-7405.
RecommendedDuring the pandemic they have done a fantastic job. you have to wait a little longer, but they will get to you.
After years of being a patient of Dr Mick, I find he’s been replaced with a machine. With my husband being diabetic we will NOT be relying on a machine to ensure his eyes are healthy! Sometimes saving money shouldn’t be the most important, the health of their patients should be.
RecommendedI was extremely pleased with my visit on Saturday. Heidi and the customer service staff were Awesome. The store was very clean. The staff followed covid guidelines in helping keep everyone safe. I witnessed everyone wiping everything down to protect the next customer. Dr Chen was very thorough. Barbara was so helpful on finding the frames and lenses that fit my lifestyle, even helping me find the best sunglasses for cycling. She took the time to explain everything so well. When it was time to check out I was extremely happy ... read more
Business response:
We are so happy to hear this Rosie!!! We truly appreciate you taking the time to give us such a fabulous review!
Ordered wrong prescription on my contacts. Insisted that the prescription was correct even though they had clearly ordered a prescription that did not match my chart. Still trying to resolve. Phone lines leave you on hold for over 30 minutes. Website unable to make an appointment. Completely incompetent.
Business response:
We're sorry to hear we let you down, Abby. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.6 star rating with 1,465 reviews.
When is Visionworks open?
Visionworks is closed now. It will open at 9:00 a.m.
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