Villa Siena

Judy S 

on BBB

6 years ago

I live at the The Galloway at Hacienda side, which for weeks now hasn't had a person in the front office. So when you first sign up they charge you a fee for using lockers so delivery people can leave packages behind; well there is no one at front desk so they can never get in. The few times I've dealt with the staff there, when there was staff; they were rude and honestly didn't care how they treated people. I am honestly happy I have a garage because parking is crazy. My biggest pet peeve is that people with electric cars ... read more

Betim B. 

on BBB

7 years ago

The company runs the Home Owner's Association for my subdivision. They raised the HOA dues by 20% in one year despite countless new homes paying HOA dues this year. The customer service is beyond horrendous. I called to complain and got an answering machine that in summary said 'our office is closed due to thanksgiving holiday. Offices will open on Monday Novermber 27th'...The call was made in January. They raise fees by unrealistic amounts, but do not make any advancements to the neighborhood. 

Dominic S. 

on BBB

7 years ago

We broke our lease early to leave this place due to the health hazards that caused a back injury to my fiancee. More on that below. Our unit was fairly nice looking when we first moved in, so we took the bait. Nice finishes and appliances, and they boasted it was a one of a kind unique unit that no one else in the community had. After moving in, we had issues with the fire sprinkler closet outside being noisy and vibrating our walls almost all day and night. We couldn't sleep with it, and I couldn't do my podcasts or stream.... read more

FE Z. 

on BBB

7 years ago

Essex charged me a ridiculous $7710 as moving out charges without justifications. The majority of $7710 was bedbug treatment/pest control expenses which they were passing to me. Essex was lying when they said my apartment was the only one with bedbugs, therefore, I must be financially responsible for it. In fact, they have bedbugs in all three building, #1, #2 and #3, as well as common areas, like the theatre. I am disputing the move out overcharges of $7760 which was a ripoff and totally unjustified. The thousands dollars o... read more

S.C. 

on BBB

7 years ago

The community is pet friendly, which is awesome, except that no one cleans up after their dogs. Be prepared to walk out of your building and have to avoid a minefield of dog poop. This also includes the shared outdoor space inside the apartment complex itself! Forget wanting to host a BBQ when the whole place stinks of dog feces and urine. Think you're safe in the stairways? Think again, as many of the dogs pee inside the stairways. There are trash shoots on every floor, though many residence prefer to just leave their bags ... read more