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Veterinary Health Care Associates: O'Sullivan Chris DVM
- Veterinarians
- Winter Haven, FL
About this business
Location details
3025 Dundee Rd, Winter Haven, FL, 33884, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Recommended⭐ ⭐ ⭐ ⭐ ⭐ Love this Vet!
Business response:
Thank you for the 5 star review! We are thankful for the opportunity to help.
Great set of people,very professional love meeting Dr. Barnes
Business response:
Elizabeth, thank you for the kind review. Dr. Laws-Barnes is a true asset to our team and her passion shines through to her work. Thank you for allowing us the opportunity to help you and your loved one.
My dog was in their care for 4 hours and I never received an update about his situation. I had to call them 4 times to find out the status. And even then, he was still just with a tech and was never seen by a vet. It wasn't until I called telling them I wanted my dog back, that I was taking him someplace else, did they start recommending pain shots or medicine. They had him for four hours, the pain medicine could have been recommended much sooner than it was. This place has terrible customer service and I will never venture ... read more
Business response:
Hi Tina, we are torn to hear your experience with us was seen in a negative light. Our emergency wait times can be as long as human hospital wait times as we serve a very large pet community who needs us. We can understand frustration in lack of communication and if we did not meet your expectations, we apologize for that. Thank you for giving us your feedback, we will always be here for you and your pet in your time of need.
Employees where very nice but that’s it. I waited 7 hours in the parking lot and they wanted to charge me $1088.00 for lab work and x-rays!!! For a UTI!! Nothing was done, i couldn’t afford it so i left with only antibiotics and a bill for $137.00. No compassion just money hungry. Sad
Business response:
Lisette, our apologies for your negative perception of us. We are open 24/7 to serve our veterinary community needs and hope your loved one is doing better. As you experienced, our emergency services are extremely busy and can be as long as human hospital wait times. We offer various payment methods to help with costs such as CareCredit and Scratchpay. We have a team of highly trained, compassionate individuals who are hard working and care about you and your pet. We understand that financial constraints can be a limiting fa... read more
Courteous, Helpful, Compassionate is very important to me, and the care they give my animals. ( My Children). Thankyou to everyone involved in my babies care. Donna and Robert Norris
Business response:
Mr. and Mrs. Norris, thank you very much for the kind words and allowing us to play such an important role in your loved one's lives.
Business response:
Our condolences go to you and your family during this hard time. We are sending our love and respect to you all and want to thank you for trusting Dr. Martinez and his team to care for Boomer. We are certain he knows how loved he was by you all! Thank you for the kind words during such a difficult time.
It’s absolutely ridiculous when they charge you $260 for having bloodwork done before possibly scheduling surgery. Such a rip off.
Business response:
Hi, Angela. We apologize if our processes were not communicated to you as we never intend for this to happen. Bloodwork before surgery helps us to see if there are any abnormalities or other concerns and is usually preferred to avoid the unpleasant surprise of having to send a patient back home the day of surgery, especially if a patient has had to fast all evening and into the next day. We always look to act in the best interests of our patients and the pet parents and truly apologize if we did not do our part in explaining... read more
Business response:
Barbara, we are thrilled to hear we were able to take great care of your sweet Oliver. We're always here if you need anything! Thanks for choosing VHA!❤️
Business response:
Hi, Robin. We want to extend our condolences on the loss of your sweet and loved Ace. We always strive to offer exceptional service and treatment and act in the best interest of the patient and Pet Parent. We would have loved to investigate further which would've required sweet Ace staying with us longer for us to continue diagnostics and run more tests. We apologize if there was any miscommunication or lack of explanation of our processes and would love to speak with you more when you're ready. Please message us a good cont... read more
Frequently asked questions about Veterinary Health Care Associates: O'Sullivan Chris DVM
How is Veterinary Health Care Associates: O'Sullivan Chris DVM rated?
Veterinary Health Care Associates: O'Sullivan Chris DVM has a 4.3 star rating with 304 reviews.
When is Veterinary Health Care Associates: O'Sullivan Chris DVM open?
Veterinary Health Care Associates: O'Sullivan Chris DVM is closed now. It will open tomorrow at 8:00 a.m.
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