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Verizon Wireless
- Mobile Phones
- Penbrook, PA
About this business
Location details
4650 Jonestown Rd, Unit 91A, Penbrook, PA, 17109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
customer service is awful
Business response:
Thank you for taking the time to let us know about that frustrating experience, Staci. Professionalism and product knowledge are priorities for our team, and it sounds like we didn't deliver this time. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future.
My wife and I just went in there to switch over our family which was going to be 6 phones and 1 tablet and they won't let us in together. How stupid can you be.SMH
Business response:
We're sorry you didn't have a great experience with us, Gerry. We want to help you as much as we can whenever you visit our store, while also maintaining a well organized and clean environment. We're disappointed that we could not resolve your issue last time. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.
RecommendedGreat experience with a difficult legal issue.
Forcing a mask to be worn, when your employee took her mask off so I could read her lips less than 2 feet away from me, therefore forcing the customer to wear one in order to enter the store is bull. I am deaf and masks do not help me any, I’m healthy and not sick and a mask is not going to stop transmission of something I DO NOT HAVE. Imagine if you acted this way over a flu. I needed a charger, because mine was stolen from me. You also can’t turn away a customer who doesn’t have to disclose why they don’t wear a mask.
Business response:
Hi Lacey, We understand your concerns. We are following guidance from public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We are continuing to implement strategies to protect our workforce and ensure continuity of operations for our customers. For up-to-date information on our response to COVID-19, please go to https://www.verizon.com/.../update-verizon-serve.... Stay safe and stay healthy.
RecommendedI’m actually in my car as I write this, waiting to go inside.....but I want to say thank you to Verizon for taking covid-19 seriously and wanting to protect their staff and customers. I was greeted very friendly (even after I failed to read ALL THE SIGNS and tried to walk in the store like an idiot) and given my options and a time frame for a wait. It all seems very reasonable to me. A very angry customer just verbally assaulted the staff member greeting people outside. The Verizon employee maintained complete composure thou... read more
This is probably one of the worst encounters I have ever had. We made an appt as instructed online and my son showed up at his designated time. His phone had overheated and wouldn’t turn on with all the suggested home remedies. We called Verizon customer service ahead of time and they told us to go online and make him an account manager so there would be no issues at the store. He got there, and they couldn’t help him said he was not authorized even after I took a screen shot and showed them that we had done it and Verizon s... read more
Answer the phone. You ask people to make an appointment but don't answer the phone. How are we supposed to make an appointment
Business response:
Hi John, we want to make sure you can reach us on and off the phone. We're sorry for the difficulty you encountered with contacting us. We are escalating your feedback for further review and hope we can help you out next time.
DO NOT GO HERE! IT IS NOT VERIZON AND THEIR BUSINESS PRACTICES ARE SHADY! Warning - because this is an authorized retailer, it is *not* Verizon and Verizon will not be able to help you if you have problems. DO NOT GO HERE! We knew we were going to need to get some new phones this year, and we were waiting until a good deal came along. We saw that there was a Buy One Get One deal on iphones and we went here thinking it was an actual Verizon store. As part of the deal you had t... Continue Reading
The absolute worst customer service I’ve ever received. Might switch from Verizon. Won’t be back!
Business response:
This is not the kind of behavior you should ever expect from Verizon, Hannah. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value the years that you have been a member of the Verizon family, and hope you will give us another chance to win back your trust and confidence.
Frequently asked questions about Verizon Wireless
How is Verizon Wireless rated?
Verizon Wireless has a 3.2 star rating with 584 reviews.
When is Verizon Wireless open?
Verizon Wireless is open now. It will close at 8:00 p.m.
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