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Verizon Wireless
- Mobile Phones
- Penbrook, PA
About this business
Location details
4650 Jonestown Rd, Unit 91A, Penbrook, PA, 17109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My experience sucked. We got there before the store opened by at leadt 10 minutes and there were at least 10 people in line ahead of us. After waiting almost a half hour one again I left the Verizon store unsatisfied, disheartened, and without help. This was my third attempt to get help with a phone that won't hold a call. Bottom line is Verizon knows we are screwed and at their mercy. So they have no incentive to be helpful. I went to Costco and did receive a helpful resolution after the people at the Verizon store claimed ... read more
Was told by customer service to only bring my phone then told at the store I needed the box with everything in the box at the front door.
A customer for over 14 years. Terrible service. Completely misinformed me about my options, lied to make a sale. Telling everyone I know about your predatory practices.
Stood there for 20 minutes and got called a liar by the supervisor and store manager as they beat around the bush the entire time. This all is because of switching from sprint to verizon and verizon not holding up to their end of paying my cancellation fees. As i can see, verizon does not feel it is important to respond to any of these ratings, so im sure this will get me as far as my trip to verizon did.
Store manager Terrell is extremely rude and should not have any type of job in customer service.
This is now day 4 without home phone service. Called Tues, given a window of sometime between then and 8PM Thurs for repair. No one showed up. Called Thurs 4PM to make sure they were coming and was told they had cancelled the appt. because they demined it was working. Not true. New appt up to 8PM Monday. 40 years as a customer and zero service. Why would they think that I would call for service for the second time in 40 years if I didn't need it.
Worst customer service ever. Was with verizon for 10 years!! Two employees made a MISTAKE. Told me my only recourse is to sue them. They will not to anything!!!
This is about Verizon Wireless in general. I am quite frustrated with them right now. Samsung has come out with a new feature, samsung pay, and verizon is not supporting it. They support Apple pay, why not Samsung pay which is a better feature. Samsung is offering a wireless charger until October 11, for anyone using the feature. I guess verizon will wait until the offer ends before they upgrade their phones. They did the same thing when the Gear S came out, they didn't offer it until a week after all the other carriers.
Frequently asked questions about Verizon Wireless
How is Verizon Wireless rated?
Verizon Wireless has a 3.2 star rating with 608 reviews.
When is Verizon Wireless open?
Verizon Wireless is open now. It will close at 8:00 p.m.
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