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Verizon

3.5

About this business

Visit our store at Ames for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options. 

Location details

806 S Duff Ave #101, Ames, IA 50010, Ames, IA, 50010, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.5363 reviews
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Sierra Dunlap's profile image
Sierra Dunlap 
on Google
3 weeks ago

Disappointing experience twice now at this store. 

Eric Sharp's profile image
Eric Sharp 
on Google
4 weeks ago

Man at door told me on thing and manager lady told me something completely different even though the first guy admitted he was wrong. And after back and forth with the manager, she told me she couldn’t help me and refused to help anymore. I sat there on the phone with Verizon and they fixed the problem and told me that they didn’t understand why they didn’t want to fix the problem in the store. I guess after 23 years with Verizon it’s time to shop elsewhere. Very disappointed 

Michael Abele's profile image
Michael Abele 
on Google
a month ago

Stopped by to check out home internet 

Andy Metcalfe's profile image
Andy Metcalfe 
on Google
a month ago

So I haven't gone back to this store for a long time. Reason is I always ended up waiting forever to get to speak with someone. We have gone to Nest Buy to purchase our phones. Had some questions about our bill and possibly upgrading our phones. Went to the website and set up a 5 pm appointment. My wife left work early to make the appointment. We show up at 5 pm , our appointment time and checked in. Employee tells us we are now at the top of the list. We wait 15 minutes. Next employee tells us at will be an hour before anyo... read more

Chris Guertin's profile image
Chris Guertin 
on Google
2 months ago

If I could give zero stars I would. My daughter lost her phone and it is covered by Verizon insurance. Verizon told her she had to go to this corporate store for a new phone (supposedly $99). Of course when she gets there, the store does not honor the insurance and makes her pay $1,133.00 for a new phone. There is not direct phone number to the store so there is no way to appeal. Reading the other reviews, this store should be forced out of business. 

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Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.5 star rating with 363 reviews. 

When is Verizon open?

Verizon is open now. It will close at 9:00 p.m.  

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