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Verizon
- Mobile Phones
- Queen Creek, AZ
About this business
Location details
21172 S Ellsworth Loop Rd, 106, 106, Queen Creek, AZ, 85142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedI have never had a more enjoyable phone buying experience. Darrius from Verizon in Winter Garden Village was so very helpful from start to finish. I hate having to do all the back and forth when it comes to getting a new phone but this young man was phenomenal. Told him what I wanted and he found me the best deal based off of my account to get me in the range I wanted to be. I walked away with not only a new phone but a new case, glass protector, and portable battery pack! Thank you Darrius for the wonderful experience!
Business response:
Hi August, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Darrius made sure you were taken care of. If you need anything else, you know where to find us!
This is a wonderful location with wonderful people
Business response:
Thanks for the team recognition, Maria Luisa! We take pride in our amazing customer service and are so happy to hear about your experience. You can depend on us. Let us know if you need anything else.
Horrible customer service!!! Al they want us money, and don’t fix anything!
Business response:
We're sorry to hear we did not provide the high level of service and care you should always expect, Ashley. We care about providing what you need, not just making a sale. We are always listening to our customers and keeping your best interests in mind. We hope you'll give us another chance for excellent service in the future.
I have been phoning this store for 2 weeks.....everyday...and NO PERSON has ever picked up the phone....I have been kept on hold for up to a half hour, and I just give up. I am a new customer, so I need to get a plan for my iphone....but now I will just go to AT%T.....this has to be the worst customer service business I have ever encountered. Covid or not...the how must go on, and our phones are important devices.
The customer service is horrible 🤬
Business response:
We strive to make every customer experience a positive one and we apologize that we did not hit the mark here, Kim. We highly appreciate your feedback, as it helps us grow moving forward! We hope you'll give us another chance to provide better service in the future.
absolutely worthless store. you wont allow customers to shop in store or talk about billing issues "because covid", absolutely BS. and what's up with the security guards, like your guarding some kind of state secret, absolutely waste of my time. dont waste your time here, go to AT&T next door
Business response:
Hi Chris, we understand your concerns. We are following guidance from public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We are continuing to implement strategies to protect our workforce and ensure continuity of operations for our customers. For up-to-date information on our response to COVID-19, please go to https://www.verizon.com/.../update-verizon-serve.... Stay safe and stay healthy.
We have been at the store for 3 hours trying to purchase a new phone. In February we also were there for a new phone for 2 hours. S L O W service 🤯
Business response:
We're sorry that you had to wait so long to get help, Megan and Robert. We know your time is valuable and we always want to get you taken care of as quickly as possible. We hope you'll give us another chance for a speedier experience in the future.
I have always had a great experience here and the other day was no different! The whole staff was great but Jerrin (sorry unsure of spelling) got me in, set up and out quickly without any hiccups! Thanks so much!
Business response:
Hi Angie, thanks for letting us know about your experience! Providing our clients with excellent service is what we're all about, and we're so glad Jerrin made sure you were taken care of. We look forward to helping you out again!
They lied to me to get my money sold me accessories but my phone is not here yet! Ordered Saturday with 2 day shipping. They won’t even answer the phone at the store!! Very poor customer service!!! No follow through!
Business response:
Hi Cindy, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Facebook#1079092508 so we can get in touch with you.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 2.8 star rating with 424 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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