Valley Radiology Montpelier

lei w. 

on Birdeye

2 years ago

Billing dept sucks. I paid a bill in July 2022, and provided a Proof of Payment (1-day electronic payment) in August. But I kept getting the same bill every month for 6+ months. Had to call them every month to explain the same, but they didn't do anything. Couldn't talk to a supervisor either. They said a supervisor would call me back. Who knows whether it would happen. 

Mike P. 

on Birdeye

3 years ago

I'll NEVER go back !! Just had a CT Scan. The actual scan was fine. I asked for a CD since my Dr. asked for one. The CT scan tech said it would take 10-15 minutes to burn the CD. After 30 minutes, I asked the receptionist, who told me it would be an additional 10-15 minutes. After an hour, I asked again and anorher receptionist said it was 60% done and that I could cone back to pick it up. When I said there must be something wrong with the CD burner, she told me that was normal . They obviously have very outdated equipment ... read more

N G. 

on Birdeye

3 years ago

Shitty front desk staff! It took me 45 minutes to get an xray when there were only 2 other people ahead of me! Worst experience ever! 

paul l. 

on Birdeye

3 years ago

Terrible. It took forever!  

Chris C. 

on Birdeye

4 years ago

Complete horrible experience. When you call, it will be 1/2 hour to an hour wait to talk to anyone. My doctor already got insurance pre approval and yet they refused to make appointment and said they will contact insurance before making appointment. A month later, I had to call again to find out the status. Turned out the insurance gave them paper work but they didn't like the document but just sit in it until I called. Then they did the follow up and weeks later make appointment more than a month later. On the day of appoin... read more

Barbara F. 

on Birdeye

4 years ago

Kern Radiology 9300 Stockdale Hwy. I had spine X-rays on 09/15/21. The facility was nice, I was seen in about 20 min, and was told my dr should have a report in a couple of days. I called a week later, was told no, it takes 3-5 days, and it should be done that day. I had dr. appt 2 days later, so called to be sure he would have results. I was rudely told no, the radiologist hadn’t looked at my X-rays yet. So after 2 weeks of pain, still waiting for answers. Very poor service. 

Jazmin G. 

on Birdeye

4 years ago

The receptionist named Bryan in the front desk was rude. We came in late, and I completely understand what an appointment is for but life happens traffic happens and sometimes people can't arrive on time. He had a smart comment to say to his coworker asking her "why are people always late". And had a small conversation while we were right infront of him. I'm not sure if he knows that we can hear him or not, it doesn't matter. If you're going to get hired for helping clients, customer service is a part of that. Bryan is borde... read more

Sonia R. 

on Birdeye

4 years ago

Staff was friendly but I did not appreciate Carol, the radiologist that took my mammogram images without wearing gloves. Very unprofessional. I felt very uncomfortable. Not looking forward to my 2nd appointment tomorrow for my diagnostic mammogram..hopefully a different radiologist will be taking these images. If not, I will be requesting someone else! 

Alexis D. 

on Birdeye

4 years ago

The wait times at this facility are truly appalling. The office staff gets annoyed if you even ask how long the wait is. The last time I had an appointment, there weren’t even enough seats in the waiting room to accommodate all of the people waiting. The technicians are overworked and do not inspire confidence. Staff in general are rude and dismissive.