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Vacasa
- Vacation Rentals
- Key West, FL
About this business
Location details
1001 Whitehead Street, Key West, FL, 33040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Worst ever experience and ruined our trip to the Keys. I would cancel and get a refund immediately if you have a booking with them. We got there and there was no internet, after calling them they said they were aware it had broke 2 days ago - they didn't bother to tell us prior - my daughters health monitoring equipment requires wifi so my wife and daughter had to stay at a hotel, they said it would be fixed later that day, it wasn't, they then said a part had being ordered, then they said it wasn't tracked, then they said i... read more
The only part that was worth this rental company was the guy that worked there, Justin was absolutely amazing, very helpful and quite funny, he handled all my needs . I'd return just to see him again.
We rented all six of the houses in the tropical village for 25 of us who traveled in from all over to celebrate my best friend's (Dee Donahue) 20-year wedding anniversary. The location is great and the layout for that amount of people was great. The condition of the property is subpar and not kept up at all. But my biggest complaint is with the communication from the property management office which was horrific! I helped Dee from the beginning when we chose this location. Prior to our arrival she reached out via email with ... read more
I booked a rental with them a few months back and a month out from my trip they cancelled on me and said it was due to their short term rental permit. You would think that would be a factor they would take into account before posting a listing. Would not recommend unless you want to scramble last minute to find a new place and pay double from what you originally paid. Will NEVER book with them again.
I rented an apartment at Sunrise Suites and the washing machine was broken and nobody showed up to fix it. I don't recommend Vacasa.
Frequently asked questions about Vacasa
How is Vacasa rated?
Vacasa has a 3.8 star rating with 128 reviews.
When is Vacasa open?
Vacasa is closed now. It will open tomorrow at 9:00 a.m.
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