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US Storage Centers
- Self Storage
- Lancaster, TX
About this business
Location details
1460 I-35E, Lancaster, TX, 75146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedClean units, nice employees...frustrated that I was never refunded late fees when I clearly had attempted to (and believed it had gone through) sign up for auto pay.
Business response:
Hi Lexi, thank you for sharing your feedback with us. We would like to learn more about your recent experience. At your earliest convenience, please email us at contactus@usstorage.net and a manager will be in touch. Thank you!
1. Have a local person answer emails & calls. 2. Allow annual payments in full. 3. Do not email bills to customers using monthly automatic payment without any indications of the automatic payment being in place. 4. Respond to requests for a call back left with an agent who answers the phone from 8 states away.
Business response:
Hi Linda, thank you for your feedback and bringing this to our attention. We are disappointed to learn of the inconvenience you've experienced regarding payment and customer service. We pride ourselves on our services and high-quality standards, and would like to further connect. Please email us at contactus@usstorage.net and a manager will reach out to you. Thank you.
1. Have a local person answer emails & calls. 2. Allow annual payments in full. 3. Do not email bills to customers using monthly automatic payment without any indications of the automatic payment being in place. 4. Respond to requests for a call back left with an agent who answers the phone from 8 states away.
Business response:
Hi Linda, thank you for your feedback and bringing this to our attention. We are disappointed to learn of the inconvenience you've experienced regarding payment and customer service. We pride ourselves on our services and high-quality standards, and would like to further connect. Please email us at contactus@usstorage.net and a manager will reach out to you. Thank you.
RecommendedI like that the area is gated, and I feel my items are safe. Reasonably priced, it has everything you need there, you need boxes or locks, bubble wrap, mattress wraps. They got it.
RecommendedI like that the area is gated, and I feel my items are safe. Reasonably priced, it has everything you need there, you need boxes or locks, bubble wrap, mattress wraps. They got it.
Recommendedthey have air conditioned units
Recommendedthey have air conditioned units
Recommended🚨🚨I was concerned when I needed to get myself a unit. I thought omg where am I going to go what am I going to do? I didn’t want the hassle I’ve experienced in the past with other facilities. I wanted to know my belongings would be safe & secure. I proceeded to google the closest location near me and take the leap of faith. Boy am I glad I did! I came into your store and had the best experience. Rob took care of me from the moment I drove in. He made me feel welcomed & assured my security. I had amazing customer service, an... read more
Recommended🚨🚨I was concerned when I needed to get myself a unit. I thought omg where am I going to go what am I going to do? I didn’t want the hassle I’ve experienced in the past with other facilities. I wanted to know my belongings would be safe & secure. I proceeded to google the closest location near me and take the leap of faith. Boy am I glad I did! I came into your store and had the best experience. Rob took care of me from the moment I drove in. He made me feel welcomed & assured my security. I had amazing customer service, an... read more
Frequently asked questions about US Storage Centers
How is US Storage Centers rated?
US Storage Centers has a 4.8 star rating with 708 reviews.
When is US Storage Centers open?
US Storage Centers is closed now. It will open at 9:30 a.m.
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