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Us Cellular

4.3

About this business

U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by a high-quality network in big and small cities and rural communities. Currently, 94 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in ... read more

Location details

16720 W Bluemound Rd, Brookfield, WI, 53005, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3257 reviews
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Tami Heddinger's profile image
Tami Heddinger 
8 years ago

Great friendly people. Great customer service!!! US Cellular is A1. 

Lisa Hruska's profile image
Lisa Hruska 
8 years ago

I have to tell u if u go into Brookfield us cellular u should ask for Ian he is wonderful he will help u with all your questions and he is great at problem solving. He really knows his job. 

Missy Inman's profile image
Missy Inman 
8 years ago

I walked into this location a month and a half ago completely frustrated. After meeting with Ian Klaver, I was able to leave having experienced the best customer service ever. He sat down with me and truly listened to what I had to say, and then went through my current plan. Ian was able to provide me with the plan I wanted, an additional line, more data, a new phone, and a gift card to purchase accessories...all for less than what I was currently paying monthly. Not only did I get what I wanted, I got more! He even followed... read more

Glenn Ottenbacher's profile image
Glenn Ottenbacher 
8 years ago

I recently had the best service ever Thanks Ian Klaver!! Management was just as nice!! 

Monica Bain's profile image
Monica Bain 
8 years ago

I've been a US Cellular customer for over 10 years. Ian Klaver is my go to guy. He's always been so helpful, gets back to you right away and is AMAZING to work with. He's honest, and doesn't make you feel rushed when you keep him past his normally scheduled hours. Always a pleasure working with Ian! He needs a promotion! 

Mar Sha's profile image
Mar Sha 
8 years ago

I have worked with Ian for 4 new Iphones so far and it is always a pleasure to work with him. He is very informed and has made our account very efficient. The first time I switched over to Iphones after always having Galaxies was traumatic for me but he helped me with the set-up and let me text him with all my minor questions! Thanks Ian! 

Nicole Knaack Escobedo's profile image
Nicole Knaack Escobedo 
8 years ago

Love going in there work with Hollie she is great all around 

Sarah Feldmann's profile image
Sarah Feldmann 
9 years ago

Stellar customer service, very detail orientated and just a huge help! 

Denise Manz's profile image
Denise Manz 
9 years ago

Normally they have great customer service, but today I sat in the lobby for about 30 min without being acknowledged by a single staff member. 

Frequently asked questions about Us Cellular

How is Us Cellular rated?

Us Cellular has a 4.3 star rating with 257 reviews. 

When is Us Cellular open?

Us Cellular is closed now. It will open on Monday at 9:00 a.m. 

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