U.S Auto Sales

Terri D 

on BBB

3 years ago

Sell customers cars that are in major need of repairing before the customer sign contract. Don't want to pay for services for the car that should be covered under. I only had the car 45 days with visit to mechanic shop 2 times during the 45 days I have had it, which needed major service to even operate the car! Out of money and a car. Plus my account is up to date which payment is due next month ( my first payment) I will never refer anyone to them if you ask me stay away go somewhere where you can get your money wroth 

Jarred R 

on BBB

3 years ago

I had purchased a 2015 ***** sonic early this month. No engine lights or anything were on the car when it was purchased. literally 2 days out of the one week warranty an engine light comes on but the car was still running fine. took it to auto zone for a diagnostics check and 6 different codes were showing. So i try and call the dealership i bought the car from and you cant even get in touch with anyone there you have to go through a call center for repairs and every time you call you're number 28 in line with an hour plus h... read more

Latresia S 

on BBB

3 years ago

I purchased a 2015 Dodge Journey on 4/5/22 and on 4/11/22 my mom passed away and my vehicle started giving me problems the same day my mom passed I called and was told to file a claim and had to take the vehicle to the shop to get diagnosed I did that so the cost of what pep boys found was ***** to fix what they thought was needed to be fixed so I had to bring the car back because DOWC was requesting for pictures to show prof of what they are saying so the claim was denied. I went back to the place location where I purchased... read more

Stasha H 

on BBB

3 years ago

I want some simple information and the chat agent would not provide it. I refused to provide my contact information and the representative closed the chat. I would not recommend business with this organization. They are money hungry and do not care about their customers; most car dealers do not but for this dealership, it is highly apparent. Please be cautious.6/9/2022 2:01:19 AM ******* ** Hello! My name is ****************** How may I assist you?6/9/2022 2:01:48 AM Stasha: I am curious. How do trade-ins work for you? Do yo... read more

Angel L 

on BBB

3 years ago

Trash. The whole business. After notifying them of my homelessness due to a depression caused after loosing my child, I began attempting to rectify the situation. 29th of May I made one full car payment in the amount of ******. On the 30th my car was beeping because they wanted more money. On the 31st my engine was disconnected leaving my boyfriend stranded making him late for work. I paid them 428 more dollars. On the 1st of June my car is off again for the remaining balance of ******. Instead of accepting double payments t... read more

Gene P 

on BBB

3 years ago

I purchase a car from US Auto sales on 4/20/22 (2) days later check engine light came on and I took it to pep boys like they requested they fixed it temporarily and then the check engine light came back on a day later and now the ** is went out and it's been 3 weeks without ac in the dead of summer time. I cane down to ***** location and there's nothing they've been doing to fix it. Now i have to wait till Monday to hear something back on what they are going to do. 

Rashunda H 

on BBB

3 years ago

I first purchased a car from US Auto Sales (2015 Equinox) on April 15th, 2022. The car went out 3 days later. I had to go through the whole process of getting it towed to *** Boys for *** Boys to come to me a week later to say it's an engine issue and they don't fix that. So US Auto finally agreed to give me five days to switch out to another car. I ended up switching to a 2016 ******* Santa Fe Sport on April 30th, 2022. On May 3rd, 2022, the car goes out on the highway. Somehow I get to start back up to make it back to work... read more

Anya H 

on BBB

3 years ago

I REPEAT DO NOT BUY A CAR FROM US AUTO SALES I HAD MY CAR FOR 1 Month MY AIR CONDITIONER WENT OUT AND MY EMISSIONS HAS ISSUES A 2015 ***** TRAVERSE I LOST MY JOB AND WAS ASKING FOR EXTENSION THEY SAID THEY DONT HELP WITH THAT I ALSO MADE A PAYMENT AND THEY CUT MY CAR OFF IN 1 DAY DO NOT BUT A CAR FROM US AUTO SALES THEY STILL HA MY CAR UNDER THE PREVIOUS OWNER THEY **** I WILL NEVER AGAIN SHUT US AUTO SALES DOWN 

lullaby 

on BBB

3 years ago

I am an employer attempting to send an income verification for a current customer of **********************. She was given a fax number for us to use to send her verification. I faxed it the same day she requested it, when she was still in the office. That was Friday 4/29/2022. Today is Tuesday, May 3. This morning, she came in and said when she called, they had not received the fax (despite my fax server telling me it was complete on Friday). She said they asked her to have me email it. So I emailed it to the address they g... read more