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U.S Auto Sales
- Automotive
- Jacksonville, FL
About this business
Looking for a reliable, high-quality and affordable vehicle in Jacksonville, FL? Look no further, our team at U.S. Auto Sales is here to help you find just that! U.S. Auto Sales first opened it's doors in 1992 in Lawrenceville, GA and later expanded to Jacksonville, opening two stores in 2016 and 2017. Since then, we have continued to serve our customers and the local communities with the same dedication and enthusiasm we had one day one. This dealership has a dedicated staff of qualified and experienced individuals ready to... read more
Location details
8864 Atlantic Blvd, Jacksonville, FL, 32211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This is the worst company to buy a car from. As a customer if I need you to work with me a little I feel you as a company should because you want my business and my family and friends. I will not refer my family to these criminals. That device they put on the car should be illegal to use, it is dangerous and thoughtless. I am going to investigate this place and put them out of business.
This company is the worst. They change their policies without notifying their customers. Their reps have a nasty attitude. At this point Im ready to refinance with another company or better yet trade this car in.
Business response:
Good morning! We're deeply concerned with your review rating, as this does not align with the standard of customer service we expect out of all of our team members. Please reach out to us via ************************************************************* with nay other details, as well as your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer you. We hope to hear from you soon!
The day I bought my vehicle I found that the headlights was not working properly on the car. I went and tried to replace the bulbs and fuses and it did not work. I then took it to pep boys and they informed me that is the housing and is an issue out of this year brand of car. I contacted us Auto and inform them that it would cost over $2,000 to repair. They told they will only cover 80% of the bill after 2 weeks of trying to **** down someone to talk to.. they kept giving me the runaround and when I finally spoke to someone ... read more
Business response:
Good morning, we're very sorry to hear this has been your experience in trying to get your vehicle repaired. Please reach out to us via ************************************************************* with the same details you provided here, plus your preferred contact method, and we would be more than happy to have this escalated look further into this for you. We hope to hear from you soon!
Bought my Elantra from the in ************ **. Had the car now 6 weeks crank sensor went out. Did the calls to get it to pep boys . The Dowc wont cover for it to be replaced. Paid for extended warranty for this reason. *** boys said it will cost 990 and I still dont see why I have to post that and still post car payment.? Worst place to buy a car and I will also say very hard to get in contact with place that I actually bought it from. But they have no problems disabling your vehicle if youre later on a payment right? I thin... read more
Business response:
Good morning! We're very sorry to hear you're having problems with your vehicle, and with getting in touch with some of our team members. Please reach out to us via ************************************************************* with any other details you can provide, as well as your preferred method of contact, and we will be more than happy to look further into this and escalate this for you. We hope to hear from you soon!
I got my car in 2020 this is the 2nd issue I had. First I called to update my debit card information because I got a new card. A few days later a tow truck came and took my car. When I called to ask why because I never missed a payment or never been late. The said the record shows I call to voluntarily surrender my car. The manager had to listen to the call and get the tow company to bring my car back. Which they did cover everything. I didnt complain because I know things happen but it was embarrassing for my neighbors to s... read more
Business response:
Good morning! We're very sorry to hear one of our customer service representatives spoke to you in that manner. If you have more information on who you spoke with, please reach out to us via *************************************************************. We would like to bring this to their attention and the department manager's attention so that this doesn't happen again. We hope to hear from you soon!
This is horrible. The same problem that so many others have had. Car was sold to me a few months ago with a bad engine. I have been without my car for almost a week. Still no one handling the issue. It's wait and it's a process. No one takes this long to process a claim. Not taking into consideration I need my car to work and to be able to provide for my family. If I can't get to work I can't pay for this car, but I am being expected to keep making my payments on time, which I do, but don't have the use of my vehicle. This i... read more
Business response:
Good morning! We're very sorry to hear your vehicle is experiencing engine troubles and the claim has been delayed. We'd like to look further into this and see what we can find out, and see how we can move this along faster so that you can get your vehicle back in a timely manner. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method. We hope to hear from you soon!
Worse place to buy a vehicle! Vehicle broke down 2 weeks after purchase date! They agreed to help pay for reps but now they arent!
Business response:
Repairs were supposed to be done on vehicle but nothing was fixed! Then they agreed to take car payments off but then apparently changed their mind! Worse Car place ever
Bought a car from the one on ****************** in ************** ** on 11/26/2022. The next day it shut off on us as we were driving home form work. It went into the shop for 4 days and they said it was the battery and they replaced it. Drove the car for a couple of days and on the way home from work it shut off on me an the interstate. I safely made it to the shoulder and had to wait about 10 mins for it to restart acc it was showing 7 different codes. Called Auto sales they said we have to put it back into the shop. So to... read more
Business response:
Good morning, we're very sorry to hear this has been your experience. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your preferred contact method, and we would be more than happy to escalate this and look further into this for you. We hope to hear from you soon!
Got my vehicle at US Auto sales 3 days check engine light was on told to take to pep boys. Did took 1 week to get fixed. Got the car back and the car started to overheat and then leak. They didnt put the bolts back in so the vehicle underneath will most likely fall apart. Took it back to get it fixed. They just cut pieces off.instead of bolting it back. I asked to trade it the 3 days it started was told I couldn't. I always been 2 days early on payment. Had to pay 100 dollars to get the car towed back to pep boys. I'm tired ... read more
Business response:
Good morning, we're very sorry to learn that this has been your experience since purchasing with us, and we'd like to speak with you more in depth regarding your vehicle and next possible steps. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your best method of contact. We hope to hear from you soon!
Frequently asked questions about U.S Auto Sales
How is U.S Auto Sales rated?
U.S Auto Sales has a 3.1 star rating with 649 reviews.
When is U.S Auto Sales open?
U.S Auto Sales is closed now. It will open on Monday at 9:00 a.m.
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