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Urology - San Juan Physicians Plaza - Mercy Medical Group
- Healthcare
- Carmichael, CA
About this business
Location details
6555 Coyle Ave Ste 290, Carmichael, CA, 95608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Avoid using this urologist, specifically Dr. Duojia Cooney. I waited months to get in and was originally seen by a PA who ordered no tests, lab work or even verified information sent over from another doctor and instead told me everything was “in my head.” When I began asking questions her attitude became dismissive and she told me I should speak to the urologist themselves. A month later I met with Dr. Cooney who was more concerned with convincing me her PA was correct than listening to me about my health issues and trying ... read more
Using a different account since they didn't let me write a 2nd review on the previous review. I want to explain clearly what my family went thru. Appointment #2: My dad goes in for another voiding trial (weeks later lol). Dad fails the trial. We ask the nurse why this happens and what the plan of care is. Nurse says this is out of his scope. He is right, doctor should answer these questions. Doctor isn't even IN THE OFFICE. My dad leaves the office with a foley again, no questions answered. Can you imagine? During these week... read more
Posting this under my name as they are well aware of me and I am not afraid of being confronted for this matter. Do not even need to post this anonymously. This office is the perfect representation of what is wrong with healthcare and the medical system in our country. Doctors, staff, and nurses not being held accountable for not putting patient's first. And I am saying this as an active and current registered nurse. Working as a nurse for about 3 years and have dealt with verbal abuse, psych issues, death, and dealing with ... read more
I began calling Mercy Urology late in the afternoon on Wednesday, August 21 - first call at 4:29 PM. I only wanted to confirm the date of my next appointment. My first, second and third phone calls were on hold for about 30 minutes total. All three individual holds ended with a dial tone. If this is a test period for a new & improved AI controlled customer service experience - I think some adjustments and tweaking would be advisable
Frequently asked questions about Urology - San Juan Physicians Plaza - Mercy Medical Group
How is Urology - San Juan Physicians Plaza - Mercy Medical Group rated?
Urology - San Juan Physicians Plaza - Mercy Medical Group has a 1.7 star rating with 7 reviews.
When is Urology - San Juan Physicians Plaza - Mercy Medical Group open?
Urology - San Juan Physicians Plaza - Mercy Medical Group is closed now. It will open tomorrow at 9:00 a.m.
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