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United Surgical Partners

3.5

About this business

United Surgical Partners International, also known as USPI, offers a range of surgical services. Founded in 1998, it operates more than 160 surgical facilities, including nonprofit health care systems. The company also operates nearly four facilities in the United Kingdom. United Surgical Partners International s facilities are available for more than 6,500 surgeons. The company offers feasibility and demographics study services. It also provides facility planning and construction solutions. United Surgical Partners Internat... read more

Location details

14201 Dallas Pkwy, Ste 1600, Dallas, TX, 75254, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.528 reviews
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Andrea Hess's profile image
Andrea Hess 
4 years ago

the benefits department is essentially useless and makes you feel helpless. one day they say one thing...the next day it's another. 

Kim Holt Wood's profile image
Kim Holt Wood 
5 years ago
Kim Holt Wood's profile image
Kim Holt Wood 
5 years ago

The worst staff I've ever dealt with. The surgical center in Midland, TX required my estimated portion of payment up-front. My surgery was cancelled the same day I made the payment and a refund was requested. I was told my money would be refunded within 3 days. I called EVERY day to speak to the person reasonable for issuing my refund. Each time there was a different excuse as to why I couldn't speak to someone. Multiple messages were taken and I was assured that someone would call me back. No one did. When I finally insiste... read more

Business response:

Kim, we are sorry to hear about your experience at our facility. We will immediately investigate your concerns and address with the appropriate department. 

Dario Lipovac's profile image
Dario Lipovac 
5 years ago

USPI cleverly markets itself being part of reputable medical institutions such as Memorial Hermann in my case, although they are entirely separate and different in terms of quality, standards, customer services and most importantly, ethically. Due to lack of training and protocols I almost lost my life. Response from the administrator was late, inadequate and most importantly completely deceiving and dishonest. Ultimately the nurse who was in charge of release was let go and that is it, was told this by their administrator. ... read more

Deborah L. Yim's profile image
Deborah L. Yim 
5 years ago

Worst work environment ever! They are horrible people who make you feel like you are worth nothing. Please, for your mental health and sanity, just dont even apply and look for something else. 

Sean Kelly's profile image
Sean Kelly 
5 years ago

If you're in pain do not waste your time going here. They have a strict policy not to prescribe pain medication. #victoriaHoff-Joinville @CareSpotHealth #carespotyulee https://www.flhealthcomplaint.gov/ Baptist Health Jacksonville 

Michele S's profile image
Michele S 
6 years ago
Jay Hill's profile image
Jay Hill 
6 years ago

They only use temp employees. Just a very shady company. 

Judy Mike Wilhelm's profile image
Judy Mike Wilhelm 
6 years ago

not charge patients before the claim is submitted. find out from insurance the amount they will not cover first. 

Frequently asked questions about United Surgical Partners

How is United Surgical Partners rated?

United Surgical Partners has a 3.5 star rating with 28 reviews. 

When is United Surgical Partners open?

United Surgical Partners is closed now. It will open tomorrow at 9:00 a.m. 

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