United Surgery Center | Irvine

JNOSRH 

on Google

a week ago

Extremely unprofessional and condescending staff. 0% regard for patient privacy or respect. Demanding and hostile receptionist yelled at me over the phone because the 5 fwy had an accident, as if I can control this. When picking up someone, I was made to wait 20 minutes past the designated "20 minute pickup window" for a total of 40 minutes waiting. Staff who came to my car was rude and talked down to me the entire time. Twice she shifted all blame to us without once taking responsibility for their own actions. When asked to... read more

Arash Ghafarpour 

on Google

a month ago

Excellent experience with United Surgery Center, Dr. Brian, and the entire team. The doctors, nurses, and staff were professional, caring, and well organized. Everything went smoothly from check-in through recovery. Highly recommended! 

Tim Do 

on Google

4 months ago

This morning (6/23/2026 @ 9:00am) I showed up for my colonoscopy with Dr. Brian Lim after a half day and long night of prep, only to be met with rude and unprofessional treatment at the front desk. One older receptionist was especially hostile — she interrogated me with why (3 times) in an aggressive tone and asked me the same question about my stool color three times so every patient in the waiting area can listen to the humiliation. Her attitude was so off-putting that I canceled the appointment on the spot and left withou... read more

Cris Haj 

on Google

5 months ago

Great job great process thank you making easy - best part is the aqestelogy - thank you team for your hard work and professionalism 

Ryan DeMaderios 

on Google

5 months ago

Staff here is super unprofessional. Nick was at the front desk dropping F bombs left and right discussing his personal life very loudly. Dr. Chou was over an hour late for his first appointments. Do they forget that despite being doctors, they are the patient's employee? PHI is overheard everywhere. Nothing here is HIPAA compliant.