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Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I used to like Ulta but not anymore. First they cancelled my hair appointment 20 minutes before my haircut and so I rescheduled for 3 weeks later. Then 2 days before my rescheduled appointment they rescheduled my appointment for a different day and time without my permission. I will never go there again.
Business response:
Hi *****, we always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointments. We would be frustrated too in this situation. This feedback will be shared with the appropriate leaders to address this and we invite you to please reach out to our ***** Services team either via ******** Messenger, Instagram Messages, or ******* Direct Messenger regarding your appointments. Thank you.
They are unreliable and will not be buying from them again. It is taking them far to long to give me a refund on an item that was purchased twice in error. It's going on a month now and their customer service team is pretending to be proactive about the issue, but they keep prolonging finding and issue. I hope someone investigates their business practices and processes because it is the year 2023 and things should be far more progressed than how they are operating.
Business response:
Hi ****, we sincerely apologize that you have not heard any updates regarding getting a refund for you duplicate charges on your pick up order. We have re-escalated this issue to get further assistance from our escalations team. We will follow up with you via email in regards to this BBB and the next steps regarding your refund status.
I had a hair appointment for Nov 12 22 and wanted to get my hair platinum. I was told that this wouldn't be an issue. THANK GOD I told her to not do my roots. 5 hours of being there and having my hair in bleach she said we were all good to go. My hair felt thin and fragile which I figured it may feel that way ... but to my shock I wasn't expecting my hair to fall out in strands. I immediately text my tech to let her know what was going on and she said that I needed to add vinegar and deep conditioner to my hair and it would ... read more
Business response:
Hi ********, we're very sorry to hear this about your Salon Service. We always want our guests to have great experiences with us, and to leave our Salon loving the results of their service, and we apologize that this was not your experience. We have followed up with you about this concern via email, and we look forward to discussing this further with you there. Thank you.??
I am leaving to go on vacation for my wedding day and I placed an order on 2/22 and it said it would be delivered by 2/24. Well it was still not shipped on 2/26 and Ulta costumer service told me they have till 3/6 to deliver it. They told me they can not help me until the 6th. Maybe to prevent this issue put the correct shipping details in checkout dont lie.
Business response:
Hi ******, we're very sorry to hear the disappointment. We try to give the most accurate shipping estimates we can at checkout, and we apologize that the delivery date for your order has changed. Please know that we take this feedback seriously and will be sure to share it with our internal teams so we can improve our processes going forward. We will also follow-up with you directly via email to make sure you received the order and assist if further needed. Thank you.
This company has no integrity and doesnt care about its customers. I placed an order 2/17/2023 and one item was out of stock. A $100 cologne for my boyfriends birthday. The $20 lotion was available. I was told I could not receive a refund for the out of stock item until after five days which makes no sense. Why hold my money for an additional five days for a product you never had? A refund should have been processed 2/17/2023 when I was notified. I dont have the money to repurchase this item so I am not able to get my boyfri... read more
Business response:
Hi *****, we're very sorry to hear this about your experience. We always want to provide excellent service to all our guests and we apologize that we missed that ****. Please know that we've forwarded your feedback to our internal teams for further review, and we will reach out to you directly as soon as we have an update to share. We appreciate your patience in this matter and for sharing this feedback with us. Thank you.
I was an excellent salon customer at the ************* location for a year. Never missed an appointment, tipped above average no matter what and was always tactful to the employees even if they were not. A few months into seeing Elite stylist ******* I guess she was too busy talking about her miserable life to notice that one side of the head had more orange yellow stripes than the other. And that she knew better than to apply a lighter toner. I ended up with ugly uneven orange and bright yellow uneven stripes and lines all ... read more
Business response:
Hello ***. We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. We will be following up with you via email to discuss this further. We thank you for sharing your experience and look forward to speaking with you.
I went for hair color service and was very dissatisfied with the stylist. She gave me a darker color than I asked for and she did not touch up my roots properly. There were a lot of grey spots she didn't touch up.I saw them after I came home. I called the store and they said their service manager will call me but I did'nt get a call back. The stylist didn't even shampoo and dry my hair properly . I was trying to dry them by moving my fingers through my hair and my nails would fill with hair color. Just so gross!
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ******. We will follow up via email to hear more about this. Have a great rest of the day.
My daughter saved her Ulta gift cards to buy a Dyson Air Wrap. We went to the website to order it and it would accept 1 gift card. We called the *******, ** store and they said they could order it from the store. We went there and they said they could merge $250 in gift cards only. It was my daughters birthday so we agreed to pay the remainder out of pocket. I complained to corporate office and they said we should have been able to merge up to $500. It was too late at that point because we made the purchase. I could have onl... read more
Business response:
We appreciate your feedback, ****. We apologize for gift card limitations, $500 is the maximum amount, and our store team is able to merge $250, any amount over this threshold can be merged by our guest services team, or our online gift card merge tool. We understand our gift card limitations can be inconvenient, however, you are welcome to use multiple gift cards for in-store transactions. If you have already received your Dyson item, you can return and repurchase it in-store to use all of your gift cards in the same transa... read more
I made a "store to door" purchase on 01-16-2023 for Redken Shampoo ($35.63.) I received an email receipt that I paid for the order in the store and it would be shipped to my home. The order was received in a timely manner. However, when the order was shipped, Ulta charged me AGAIN for another $35.63! I have been fighting with Ulta ***** Services for 30 days! I have sent 10 emails and made 2 phone calls! I sent them a copy of the email that clearly stated I paid for the shampoo in the store. Then they requested I send a copy ... read more
Business response:
Hi ******, we're very sorry for the disappointment and we understand that this situation has been frustrating. We always want to provide the best service we can for our guests, and we apologize that we missed the ***** Please know we have forwarded this to our internal teams, and we will circle back with you as soon as we have an update, We appreciate your patience while this is being reviewed.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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