This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
Business response:
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false a... read more
Business response:
We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!
The website reads free blanket with purchase but at checkout there is no mention of the blanket. I contacted customer service and informed me there is a $65 minimum purchase and they ran out of blankets. I informed them it doesnt show this on their website and they just kept saying sorry. I informed them is is click bait / false advertising. All they said was sorry. Horrible company, fraudulent.
Business response:
Thank you for your feedback regarding placing an order with the Gift With Purchase. We know how exciting it is to be getting something as great as a blanket or robe. Gift With Purchases offers are while supplies last.While we know you wanted the blanket, we also know you'll be able to find something you love! We love to surprise and delight our Guests with special promotions and do it often.
They sold a product broken and after me driving to different locations where the same product in store were also broken, the employee recommended me to contact customer service in order to get that problem solved. For my surprise they didnt do anything about it said they couldnt ship to my home or honor the price I bought in case I wanted to try purchasing on line to see if I have a better luck, since the product I bought is broken in all stores! Then I asked to speak with the manager of customer service and they told me wou... read more
Business response:
We are sorry to hear this about your order and know how frustrating it can be for you, *******! We will follow up with you via email. Have a great rest of your day.
Had a horrible experience at the salon at Market ********* in ********, ***** on 12/4/22. Booked online for highlights and haircut. Appointment was for 11:15 am and I didn't leave the salon until 2:45. I don't have an long hair or anything out of the ************ seemed like the stylist working with me had no idea what she was doing which made me hesitant at the start and I should have gone with my gut. I showed her a picture to give her an idea of what color and how many highlights I was looking for. She had to consult anot... read more
Business response:
We're sorry to hear this about your Salon experience, *******. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. We have verified that our team has sent a second notice to our salon team, however, we'll be following up with you within 48 hours via email if our team has not reached out. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
I have been a loyal Ulta customer for at least 10 years. Yesterday I received my online purchase and I was sent lip gloss instead of concealer. I reached out and was told they would send the correct item in **** business days. I was then asked to send back the lip gloss (packaging and label provided at no cost to me). I was shocked that they would not allow me to keep the $5 lip gloss as a sorry for sending you the wrong item gesture. I will gladly send back the $5 lip gloss, which probably is only saving them $1-2 after the... read more
Business response:
Hi *******, we understand how this may be an inconvenience and we strive to show our guests how much we appreciate them all. We will continue to improve our processes based on your feedback to create better shopping experiences for you and all of our guests in the future. Thank you.
If you are considering opening an account with Ulta, ------- DON'T. -------READ THIS FIRST. This is quite possibly the worst company I have ever dealt with. In the 2 years I've had an account with them, I've had to call 4 times to have them reverse late fees that were THEIR mistake, and each one has been counted as a courtesy reversal on me! I've spent HOURS on the phone trying to get them to reverse the late fees they've charged me incorrectly and it's finally reached a point where they don't want to reverse them anymore. M... read more
Business response:
Hi ********, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. The handlng of our Ultamate Rewards credit cards is with ************** If you need to speak with someone regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.
I placed an order for almost $200 today. Then 20 minutes I tried to cancel the order. I couldn't do it online so I called customer service within 25 minutes of having placed the order. The rep claimed that it couldn't be canceled and tried a couple of different ways and was unsuccessful. I asked to speak to a supervisor and literally ended up being on the phone with the rep and unable to get to a supervisor. WHAT KIND OF C*** IS THIS???? I will NEVER SHOP AT ULTA AGAIN?!?!
Business response:
Hi *****, we are so sorry to hear this about your experience. We have taken a look into this order and at this time it is too far along in the process to be canceled. As we begin processing orders immediately, our ***** Services teams are not always able to guarantee an order cancellation. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be... read more
Twice I have had issues with this store. Last year they refused to sale me a product because I didn't want to give them my phone number. I asked for the manager and she said they could do the sale but corporate didn't like them not getting a phone number. Today I was told I COULD NOT return my product if I didn't give them my phone number. I said even if I have the receipt and they said NO. I think this is Illegal.
Business response:
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear about your visit. We'd like to connect with you further on this, as a rewards account is not needed at all when returning or purchasing items. We truly apologize for the misinformation and any discomfort your experience caused. We ask that you respond to the email sent from our ***** Services team with more information on this store visit, and if you would like for a store manager to contact you. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com