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Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
Business response:
We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will r... read more
My birthday is on my account. I checked on the website and it says my birthday was inputted as 12/24 when my actual birthday is 09/04/16. My first purchase on my account EVER was on my birthday. My birthday is coming up and Ive never received a birthday gift from Ulta and Im just now realizing that the associate who set up my account incorrectly put my birthday. I dont even think they asked me for my birthday because they wouldve realized my first purchase was a birthday purchase I reached out to Ulta **************** and th... read more
Business response:
Hi ******, we always strive to provide the best service possible to our guests, so we're sorry to hear this about your Birthday Reward. We truly appreciate your feedback, and will follow up with your inquiry via email.
Back in Nov I placed a qualifying order for a free gift. My package said it was delivered but I never received it the carrier left it the garage. I live in a apartment complex. They did replace the order except the free gift it was now sold out. In June again I placed an order that qualifies for the free gift. This time I placed it for in store since it didn't say online only. I go pick up my order. This store never received the free gift to give out. I called customer service they said there is nothing they can do. I closed... read more
Business response:
Hi *****! We can see how frustrating it could be to not receive your free gift with purchase with your in-store pickup order. We will follow up with you via email. We hope you have a great rest of the day.
Ulta makes their stylists work on the sales floor when they aren't booked but doesn't pay any sort of wage for that time.
Business response:
Thank you for sharing this with us, ********! We value our associates and ensure we create fair compensation plans for all our stylists. We appreciate you reaching out to us.
I went in for a hair color. I was asked about adding a opalex treatment. I agreed to it, I then asked to have a trim. I was charged $67 for a trim! $67 dollars! This is absolutely ridiculous. I could not believe the amount it cost. I was not told about this amount or I would have NEVER gotten my hair trimmed. I would have went someone else for the trim. Ive reached out to customer service to express my concerns and cant even get a response. This is really disappointing.
Business response:
Hi *******, we appreciate you sharing your feedback about your salon experience as we're always looking for opportunities to our service. Our prices for each service will vary depending on the stylist you're seeing. We will be following up with you via email to gather more information about your experience to potentially connect you with our store operations team. Thank you!
I purchased two shape tape concealers at the ******** ** location Purchase made on 7/25/2023 at 3:57pm Trans **** Store **** Reg 5 CASHIER **** **** was an in store purchase and the Cashier/ sales associate **** was utterly rude and mean. She was uneducated your merchandise being sold to paying customers. It was like pulling teeth asking questions and receiving a response from this ignorant poorly trained employee. I then asked **** to speak with the store manager(overweight woman) in hopes of receiving an answer to my beaut... read more
Business response:
Hi there! We're very sorry to hear that you were disappointed by your visit to our ******** location, as we know our guests trust us to provide the most accurate and up to date information about our products, as well as provide the best possible service. We understand how frustrating this experience would be. Your concerns will be shared with the appropriate leaders. We truly value your feedback and invite you to reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messag... read more
Ulta overcharged me, refused to give me a refund, and then failed to refund my points when I returned my full purchase. I made a purchase of two items. One cost $10.99 and the second cost $6.99. I used a $3.50 off of $15.00 coupon and redeemed $6.00 in points. With 6% sales tax, my total came to $8.99. I did not like the $6.99 product, so I exchanged it for an $11.99 product the next day. The difference between those two products is $5.00, but I was charged $9.21. My overall cost should have been $14.29, but I was charged $1... read more
Business response:
Hi ********, we appreciate you for sharing your experience and we truly apologize for the timeframe it took to resolve the issue with your purchase. We would be frustrated too in this situation. We see that a member of our ***** Services team was able to provide the refund for you. Please don't hesitate to let us know if we can offer any further assistance with this order, or with any future purchases. We value your concerns and we will always welcome your feedback as it allows us to improve and create better shopping experi... read more
The ** customer service is telling me they have a systems glitch that in knowingly charging customers twice. Once in the store & again at the ** distribution center. My bank showed the 2nd payment a day later, in person, in another state. Refunds of the 2nd charge take **** days to post. In the meantime, ULTA has your money & gaining interest on it while the claim to be working on the issue.
Business response:
Please accept our apologies for the duplicate charge following your recent store to door purchase. A reversal was sent to your financial institution shortly after we identified it. They will post the funds to your account in their normal processing time; typically, **** business days after receiving it, although some may take longer. Should you not see the funds post by then,please reach out to us either via ******** Messenger, Instagram Messages, or ******* Direct Messenger. Thank you.
Hey Ulta Beauty, I did say in my email that if you don't fix your shady processes that I would go to social media with my story. Soooooo. You had your chance to make this right, and chose not to do so! I am very angry and deserve an explanation that isn't a poorly translated auto-responder. Did you know that Ulta Beauty is randomly BANNING their customers from online ordering? One day I placed an order and kept getting an odd error message no matter what I did. No warning. Nothing fishy in my account. Spent three months goin... read more
Business response:
We can see how upsetting it can be to not be able to place any orders on our website. We have looked into this further and do see this issue was resolved and you were able to place an order on 7/11. If you experience any issues in the future, you are welcome to connect with any of our ***** Services channels. Once again we apologize for any inconvenience this has caused you. Have a great day, and thank you for choosing Ulta Beauty.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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