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Ulta Beauty
- Beauty
- Westlake, OH
About this business
Location details
30014 Detroit Rd Ste 220, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 721 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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